Customer Care Associate I – Tech-Savvy Support (Poland)

Align Technology, Inc.; Wrocław; On-site; PLN 40,000 - 68,000; Full time

Job summary

Align Technology, Inc. is seeking an Associate Customer Care Representative I for the EMEA-Poland region. You will interact with customers, sales and service representatives to handle a range of pre-sales and post-sales service tasks via phone, email, chat and SMS.

Duties include validating accounts, documenting interactions in the CRM, and escalating to the appropriate team when needed. German proficiency is required; English at B1/B2 is an asset. This is a full-time, on-site role in Poland.

Qualifications

• 0-2 years of related experience.
• German proficiency is required; English at B1/B2 is an asset.
• CRM experience, preferably Salesforce, is a plus.

Responsibilities

• Handle customer interactions with professionalism within defined response times.
• Document all interactions in the CRM with detailed notes.
• Escalate issues to the appropriate team when needed.
• Achieve KPIs and follow LMS course deadlines.

Skills

German proficiency

English (B1/B2)

CRM familiarity

Customer service knowledge

Microsoft Office

Education

High School Diploma

Technical degree (plus)

Tools

Salesforce CRM

Job description

Align Technology, Inc. is seeking an Associate Customer Care Representative I for the EMEA-Poland region. You will interact with customers, sales and service representatives to handle a range of pre-sales and post-sales service tasks via phone, email, chat and SMS.

Duties include validating accounts, documenting interactions in the CRM, and escalating to the appropriate team when needed. German proficiency is required; English at B1/B2 is an asset. This is a full-time, on-site role in Poland.