Bilingual Multichannel Customer Experience Analyst

HCL Technologies Limited; Polska; Remote; PLN 40,000 - 60,000; Full time

Job summary

HCLTech is seeking a Customer Service Support professional in Poland to manage customer inquiries across voice and digital channels and to maintain accurate interaction records. This role emphasizes clear communication, timely responses, and adherence to documented workflows.

You will handle product, order, and service-related requests, escalate issues when necessary, and contribute to improving customer experience and operational effectiveness within a virtual-first work environment.

Qualifications

• Strong communication and active-listening skills
• Working knowledge of customer-service processes
• Multitasking and time management
• Issue identification and appropriate escalation
• Fluent in Czech and English.

Responsibilities

• Independently manage customer inquiries across voice and digital channels; assist with product, order, and service-related requests; maintain complete and accurate interaction records; follow approved workflows and escalation procedures; identify recurring issues and share observations with the supervisor.

Skills

Customer service

Communication

Active listening

Multitasking

Time management

Issue escalation

Czech proficiency

English proficiency

Job description

HCLTech is seeking a Customer Service Support professional in Poland to manage customer inquiries across voice and digital channels and to maintain accurate interaction records. This role emphasizes clear communication, timely responses, and adherence to documented workflows.

You will handle product, order, and service-related requests, escalate issues when necessary, and contribute to improving customer experience and operational effectiveness within a virtual-first work environment.