Renewals Manager: Scale SaaS Retention & Value

CaptivateIQ; Poland; Remote; PLN 120,000 - 180,000; Full time

Job summary

CaptivateIQ is seeking a Renewals Manager to own high-volume renewal transactions for the Velocity segment in Poland. The role focuses on retention, value justification, renewal execution, and risk management within a scaled SaaS environment.

You will manage a large portfolio, engage customers with urgency and value framing, and partner across teams to drive timely outcomes. This is a high-velocity, process-driven post-sales role.

Qualifications

• 2-4 years of experience in Renewals, Customer Success, Account Management, or another customer-facing SaaS role.
• Experience managing a high-volume portfolio or pipeline with multiple concurrent deadlines.
• Proven ability to drive or support renewal execution in a structured, deadline-oriented environment.
• Strong written and verbal communication skills, especially in concise customer-facing outreach.
• Good commercial instincts: comfortable discussing value, navigating basic objections, and partnering on deal strategy when needed.
• Strong organizational discipline across systems, documentation, forecasting, and follow-through.
• Comfort working in an evolving environment where processes are improving and not every scenario has a perfect playbook.
• Experience using AI tools to improve efficiency, prioritization, and customer prep.
• Experience with SaaS renewals, subscription businesses, or recurring revenue models.
• Exposure to pricing, procurement, or lightweight contract negotiation.

Responsibilities

• Own a high-volume renewal portfolio and ensure contracts are renewed accurately and on time.
• Run proactive renewal motions before contract end dates, including outreach and timeline management.
• Identify churn and contraction risk early using signals and internal context; accelerate with recommendations.
• Position renewal value clearly for transactional customers using outcomes, usage, and business context.
• Partner with multiple teams to resolve blockers and move deals forward.
• Maintain forecasts and CRM hygiene including renewal status, risk level, blockers, next steps.
• Use playbooks and automation to scale work across a large book of business without sacrificing CX.
• Support save motions and approved concession paths with sound judgment.
• Spot repeatable patterns to improve renewal plays, risk detection, and efficiency.
• Build knowledge of CaptivateIQ's platform to connect renewal conversations to customer value.
• As first Renewals Manager, work with leadership to operationalize best practices and retention results.

Job description

CaptivateIQ is seeking a Renewals Manager to own high-volume renewal transactions for the Velocity segment in Poland. The role focuses on retention, value justification, renewal execution, and risk management within a scaled SaaS environment.

You will manage a large portfolio, engage customers with urgency and value framing, and partner across teams to drive timely outcomes. This is a high-velocity, process-driven post-sales role.