Renewals Lead - Scale SaaS Retention & Revenue

GTMnow; Poland; Remote; PLN 120,000 - 180,000; Full time

Job summary

CaptivateIQ is seeking a Renewals Manager to own a large portfolio of renewal transactions in the Velocity segment. You will drive renewal execution, risk management, and value framing with customers, coordinating with CS, Sales, Finance, Legal, PS and Support to secure timely renewals.

Ideal candidates bring 2–4 years in renewals or SaaS customer-facing roles, strong communication, and experience with high-volume environments.

Qualifications

• 2–4 years in Renewals, Customer Success, Account Management, or similar SaaS role.
• Experience managing a high-volume renewal portfolio with multiple deadlines.
• Proven ability to drive renewal execution in a structured, deadline-oriented environment.
• Strong written and verbal communication for concise customer outreach.
• Comfort in discussing value and negotiating renewal terms.

Responsibilities

• Own a high-volume renewal portfolio across Velocity accounts and ensure renewals are accurate and on time.
• Run proactive renewal motions well before contract end dates with coordination across teams.
• Identify churn risk early and provide clear recommendations to mitigate risk.
• Articulate renewal value using outcomes, usage, and business context.
• Collaborate with CSMs, Sales, Finance, Legal, PS, Support and leadership to remove blockers.
• Maintain forecasts and CRM hygiene, track blockers and next steps.
• Leverage playbooks and automation to scale renewal motions while preserving customer experience.
• Support save motions and concession paths with sound judgment.
• Share patterns to improve renewal plays and operational efficiency.

Skills

High-volume renewals management

Customer success collaboration

Renewal negotiations

Value-based selling

Strong communication

Forecasting & CRM hygiene

AI tools for efficiency

SaaS renewal experience

Tools

Salesforce

ChurnZero

Automation tooling

Job description

CaptivateIQ is seeking a Renewals Manager to own a large portfolio of renewal transactions in the Velocity segment. You will drive renewal execution, risk management, and value framing with customers, coordinating with CS, Sales, Finance, Legal, PS and Support to secure timely renewals.

Ideal candidates bring 2–4 years in renewals or SaaS customer-facing roles, strong communication, and experience with high-volume environments.