Renewals Manager, Velocity: Scale SMB SaaS

CaptivateIQ; Poland; On-site; PLN 120,000 - 180,000; Full time

Job summary

CaptivateIQ is seeking a Renewals Manager to own a high-volume renewal portfolio within the Velocity segment. You will lead renewal execution, manage risk, and articulate value to customers while partnering with CS, Sales, Finance, and Legal to drive timely outcomes.

This role emphasizes proactive renewal motions, CRM hygiene, and scalable processes in a fast-moving SaaS environment. Experience in renewals and AI-assisted tools is a plus.

Qualifications

• 2–4 years of Renewals/CS/AM or similar SaaS role.
• Experience managing a high-volume portfolio or pipeline with multiple deadlines.
• Proven ability to drive renewal execution in a structured, deadline-oriented environment.
• Strong written and verbal communication for concise customer outreach.
• Good commercial instincts for discussing value and deal strategy.
• Strong organizational discipline across systems, forecasting, and documentation.

Responsibilities

• Own a high-volume renewal portfolio across Velocity accounts, ensuring renewals are renewed accurately and on time.
• Run proactive renewal motions before contract end dates with outreach and timeline management.
• Identify churn and contraction risk early using customer signals and internal context.
• Position renewal value clearly for transactional customers using outcomes and usage data.
• Partner with CSMs, Sales, Finance, Legal, PS, Support and leadership to move deals forward.
• Maintain accurate forecasts and CRM hygiene, renewal status, risk level, blockers, next steps.
• Use playbooks and automation to scale renewal work while maintaining customer experience.
• Support save motions and approved concession paths with sound judgment.
• Share patterns to improve renewal plays and risk detection across Velocity segment.
• Build working knowledge of CaptivateIQ's platform to connect renewal conversations to customer value.
• As the first Renewals Manager, contribute to best practices and retention results.

Skills

Renewals experience

SaaS sales/CS

High-volume portfolio

CRM forecasting

AI tools experience

Tools

Salesforce

ChurnZero

Job description

CaptivateIQ is seeking a Renewals Manager to own a high-volume renewal portfolio within the Velocity segment. You will lead renewal execution, manage risk, and articulate value to customers while partnering with CS, Sales, Finance, and Legal to drive timely outcomes.

This role emphasizes proactive renewal motions, CRM hygiene, and scalable processes in a fast-moving SaaS environment. Experience in renewals and AI-assisted tools is a plus.