Velocity Renewals Manager — Scale Revenue

CaptivateIQ, Inc.; Poland; Remote; PLN 180,000 - 300,000; Full time

Job summary

CaptivateIQ, Inc. is seeking a Renewals Manager to own a high-volume renewal portfolio within the Velocity segment. You will lead renewal execution, manage risk, and partner across departments to drive timely outcomes.

You will operate in a fast-moving SaaS environment, using data-driven insights to justify renewal value and reduce churn, while aligning with sales, CS, finance, and legal teams.

Qualifications

• 2-4 years of Renewals or related SaaS customer-facing experience.
• Experience managing a high-volume renewal portfolio with multiple deadlines.
• Proven ability to drive renewal execution in a structured, deadline-driven environment.
• Strong written and verbal communication for concise customer outreach.
• Commercial instincts: discuss value and assist with deal strategy when needed.
• Organizational discipline across systems, forecasting and documentation.
• Comfort in evolving processes with imperfect playbooks.
• Experience using AI tools to boost efficiency and prep customers.
• Experience with SaaS renewals or recurring revenue models.
• Exposure to pricing, procurement, or lightweight contract negotiation.

Responsibilities

• Own a high-volume renewal portfolio across Velocity accounts, ensuring renewals are accurate and on time.
• Run proactive renewal motions before contract end dates with outreach and timeline management.
• Identify churn risk early using signals and trends; propose clear recommendations.
• Position renewal value confidently for transactional customers using outcomes and usage data.
• Collaborate with CSMs, Finance, Legal, PS and Support to move deals forward.
• Maintain forecasts and CRM hygiene with renewal status, risk level, blockers and next steps.
• Scale work using playbooks and automation without compromising customer experience.
• Support save motions and approved concession paths with sound judgment.
• Spot repeatable patterns and share ideas to improve renewal plays and efficiency.
• Build knowledge of CaptivateIQ platform and customer use cases to tie renewal conversations to value.
• As first Renewals Manager, work with leadership to implement best practices and retention results.

Skills

Renewals

Customer Success

Account Management

SaaS

AI tools

Tools

Salesforce

ChurnZero

Job description

CaptivateIQ, Inc. is seeking a Renewals Manager to own a high-volume renewal portfolio within the Velocity segment. You will lead renewal execution, manage risk, and partner across departments to drive timely outcomes.

You will operate in a fast-moving SaaS environment, using data-driven insights to justify renewal value and reduce churn, while aligning with sales, CS, finance, and legal teams.