SaaS Renewals Manager — Hybrid/Remote

Base Poland (Poland); Kraków; Hybrid; PLN 155,000 - 233,000; Full time

Job summary

Zendesk is seeking an Associate Renewal Manager in Kraków to manage the full renewal lifecycle for a portfolio of SaaS customers. You will collaborate with Sales, Customer Success, and Revenue Operations to demonstrate value and secure renewals.

The role requires 1-2 years in SaaS renewals or related areas, proficiency with Salesforce, and strong communication and analytical skills. The hybrid work model offers in-person collaboration and remote work part of the week.

Qualifications

• 1-2 years of experience in SaaS renewals, account management, customer success, or sales support
• Proficiency with Salesforce or similar CRM tools; CPQ experience is a plus
• Strong organizational and time management skills, with the ability to manage multiple renewals in parallel
• Excellent written and verbal communication skills
• Analytical mindset with the ability to interpret customer data and drive insights
• Bachelor’s degree or equivalent relevant experience

Responsibilities

• Independently manage the full renewal lifecycle for a designated portfolio of accounts, ensuring timely, accurate, and high-retention outcomes
• Collaborate with Customer Success Managers and Account Executives to strategize renewal approaches based on customer health, usage, and satisfaction
• Proactively engage customers through scheduled check-ins and tailored outreach to reinforce value and anticipate objections
• Analyze account history and product usage data to craft compelling renewal narratives and forecast renewal risk
• Assist with quote creation, pricing validation, and contract management processes in collaboration with Legal and Finance teams
• Maintain CRM data accuracy (Salesforce) and contribute to forecasting and reporting dashboards
• Identify upsell and cross-sell opportunities and route them appropriately to Sales or CSM partners
• Continuously improve renewal workflows and contribute to the development of best practices and playbooks

Skills

Communication skills

Analytical mindset

Education

Bachelor’s degree or equivalent relevant experience

Tools

Salesforce

CPQ

Job description

Zendesk is seeking an Associate Renewal Manager in Kraków to manage the full renewal lifecycle for a portfolio of SaaS customers. You will collaborate with Sales, Customer Success, and Revenue Operations to demonstrate value and secure renewals.

The role requires 1-2 years in SaaS renewals or related areas, proficiency with Salesforce, and strong communication and analytical skills. The hybrid work model offers in-person collaboration and remote work part of the week.