Renewals Manager for Scaled SMB SaaS Retention

CaptivateIQ, Inc.; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

CaptivateIQ, Inc. is seeking a Renewals Manager to own the majority of renewal transactions for the Velocity segment, focused on retention, value justification, renewal execution, and proactive risk management in a fast-moving SaaS environment.

You will manage a large renewal portfolio, engage customers with urgency and value framing, and partner closely with Customer Success, Sales, Finance, Legal, PS and Support to drive timely outcomes.

Qualifications

• 2–4 years in Renewals or related SaaS role.
• Experience managing a high-volume portfolio with deadlines.
• Proven renewal execution in a structured, deadline-oriented environment.
• Strong written and verbal communication for concise outreach.
• Commercial instincts for discussing value and deal strategy.
• Disciplined forecasting, documentation, and follow-through.
• Adaptable to evolving processes with imperfect playbooks.
• Experience using AI tools to improve efficiency.
• Experience with SaaS renewals or recurring revenue models.
• Exposure to pricing, procurement, or lightweight contract negotiation.
• Familiarity with Salesforce, ChurnZero, and automation tools.
• Experience in SMB/Velocity-style coverage models.

Responsibilities

• Own a high-volume renewal portfolio across Velocity accounts.
• Run proactive renewal motions well before contract end dates with outreach and coordination.
• Identify churn and contraction risk early using signals and trends; escalate with clear recommendations.
• Position renewal value clearly for transactional customers using outcomes and usage data.
• Partner with CSMs, Account Directors, Finance, Legal, PS, Support, and leadership to unblock deals.
• Maintain forecasts and CRM hygiene including renewal status, risk level, blockers, next steps.
• Use playbooks, segmentation, and automation to scale work across a large book.
• Support save motions and approved concession paths with sound judgment.
• Spot repeatable patterns and share ideas to improve renewal plays and risk detection.
• Build knowledge of CaptivateIQ platform to connect renewal conversations to value.
• First in function: collaborate with leadership to operationalize best practices and retention results.

Skills

Renewals

Customer Success

Account Management

SaaS experience

Communication skills

Forecasting & CRM

AI tools usage

Tools

Salesforce

ChurnZero

Workflow automation

Job description

CaptivateIQ, Inc. is seeking a Renewals Manager to own the majority of renewal transactions for the Velocity segment, focused on retention, value justification, renewal execution, and proactive risk management in a fast-moving SaaS environment.

You will manage a large renewal portfolio, engage customers with urgency and value framing, and partner closely with Customer Success, Sales, Finance, Legal, PS and Support to drive timely outcomes.