Global Renewals & Customer Growth Manager

TTEC; Kraków; On-site; PLN 110,000 - 140,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Initial 4-month contract with possible

Job summary

TTEC in Kraków is seeking a Renewals Manager to manage a portfolio of existing customers, own the end-to-end renewal cycle, and help customers maximize value while identifying growth opportunities. You’ll engage with customers via phone, email, and video meetings to drive retention.

You’ll coordinate with internal teams, maintain renewal records in CRM, and pursue upsell opportunities in a dynamic international environment. Fluent English is required.

Qualifications

• Experience in customer success or account management or renewals.
• Strong communication and relationship-building skills.
• Customer-centric and proactive mindset.

Responsibilities

• Manage a portfolio of existing customers and build strong, long-term relationships.
• Own the end-to-end renewal cycle and ensure agreements are completed on time.
• Proactively engage customers to drive retention and satisfaction.
• Follow up on outstanding invoices and collaborate with internal teams to resolve payment-related matters.
• Identify upselling and cross-selling opportunities based on customer needs.
• Act as a trusted point of contact for day-to-day customer inquiries.
• Coordinate internal stakeholders and escalations when necessary.
• Maintain accurate customer and renewal records in CRM systems.
• Engage with customers via phone, email, and video meetings.

Job description

TTEC in Kraków is seeking a Renewals Manager to manage a portfolio of existing customers, own the end-to-end renewal cycle, and help customers maximize value while identifying growth opportunities. You’ll engage with customers via phone, email, and video meetings to drive retention.

You’ll coordinate with internal teams, maintain renewal records in CRM, and pursue upsell opportunities in a dynamic international environment. Fluent English is required.