Remote Support Engineer – Data & CRM Specialist

Ciklum; Poland; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Luxmed premium medical package

MyBenefit cafeteria access

Remote work flexibility

Udemy access

Job summary

Ciklum is seeking a Support Engineer to join our team in Poland on a full-time basis. The role focuses on data capturing, customer orders, data maintenance, and communication within a global product data platform.

You will work with a cross-functional team handling orders, documenting activities, and ensuring accurate billing while maintaining master data in the CRM system. German language skills are required along with English proficiency.

Qualifications

• Completed commercial apprenticeship, degree, or career changer with commercial background.
• Ability to quickly and independently familiarize yourself with complex topics.
• Understanding of and interest in technical processes.
• Ideally, prior experience in customer service or customer-oriented work.
• Fluent written and spoken knowledge of German and good knowledge of English.

Responsibilities

• Handling orders for a defined customer portfolio within the GDSN data pool/retailer portal of atrify.
• Documentation and archiving of customer orders in the ticketing system.
• Managing individual customer communication.
• Ensuring correct billing of services provided according to defined pricing.
• Maintaining customer master data in the CRM system.
• Contributing to defined projects and continuously building knowledge regarding GDSN data maintenance requirements.
• Taking on general administrative and commercial tasks.

Skills

Customer service experience

German language proficiency

English communication

Quick learner

Education

Commercial apprenticeship/degree

Tools

CRM software

Ticketing system

Job description

Ciklum is seeking a Support Engineer to join our team in Poland on a full-time basis. The role focuses on data capturing, customer orders, data maintenance, and communication within a global product data platform.

You will work with a cross-functional team handling orders, documenting activities, and ensuring accurate billing while maintaining master data in the CRM system. German language skills are required along with English proficiency.