Remote Polish & German Customer Support Specialist

cmx-solutions; Poland; Remote; PLN 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Onboarding & training

Career growth

Job summary

cmx-solutions is seeking a Bilingual Customer Support Specialist fluent in Polish and German for a fully remote position based in Poland. You will handle inbound calls, emails, and chat, resolving inquiries with empathy and clear guidance while documenting interactions in our CRM.

Candidates should have basic English, customer‑centric mindset, and the ability to navigate multiple systems. The role offers flexible hours, onboarding, and long-term remote work with ongoing training.

Qualifications

• Fluent in Polish and German with professional communication skills.
• Basic English to communicate with team members.
• Lives in Poland and seeks a fully remote role.
• Customer-focused mindset and empathy are essential.

Responsibilities

• Provide customer service via inbound calls, emails, and chat.
• Identify needs, search for information, and guide customers using available resources.
• Resolve inquiries with professionalism and a solution-oriented approach.
• Log and document interactions accurately in the CRM and support tools.

Skills

Polish language

German language

Basic English

Customer focus

Tools

CRM systems

Job description

cmx-solutions is seeking a Bilingual Customer Support Specialist fluent in Polish and German for a fully remote position based in Poland. You will handle inbound calls, emails, and chat, resolving inquiries with empathy and clear guidance while documenting interactions in our CRM.

Candidates should have basic English, customer‑centric mindset, and the ability to navigate multiple systems. The role offers flexible hours, onboarding, and long-term remote work with ongoing training.