German CRM & Service Delivery Specialist (Hybrid)

IBM; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Flexible working pattern

Hybrid work model

Job summary

IBM Krakow is seeking a Customer Service specialist with German to ensure accurate CRM data, handle cases across multiple channels, and support the sales pipeline within a hybrid office in Krakow.

You will gain hands-on experience with CRM systems, digital customer processes, and cross-functional collaboration, developing analytical, service, and process-optimization skills in a dynamic enterprise environment.

Qualifications

• Proficiency in German at C1/C2 level.
• Very good English (at least B2).
• Strong analytical and problem-solving abilities with data quality focus.
• Excellent communication and customer interaction skills.
• Ability to collaborate cross-functionally in a fast-paced environment.

Responsibilities

• Maintain and update customer contact data in CRM, ensuring accuracy and completeness.
• Provide high-quality after-sales support and handle customer inquiries across multiple channels.
• Manage and process incoming cases within defined SLAs.
• Collaborate with cross-functional teams to resolve cases efficiently and on time.
• Validate, clean, and enhance CRM records to improve reporting and operational performance.
• Review and prequalify incoming leads and opportunities to support sales pipeline quality.
• Guide customers through online processes and digital touchpoints, helping optimize their online journey.

Skills

German language proficiency (C1/C2)

English proficiency (B2)

Data quality awareness

Analytical thinking

Cross-functional collaboration

Attention to detail

Hybrid work readiness

Education

Bachelor’s Degree

Tools

Salesforce CRM

Job description

IBM Krakow is seeking a Customer Service specialist with German to ensure accurate CRM data, handle cases across multiple channels, and support the sales pipeline within a hybrid office in Krakow.

You will gain hands-on experience with CRM systems, digital customer processes, and cross-functional collaboration, developing analytical, service, and process-optimization skills in a dynamic enterprise environment.