Remote SaaS Implementation Project Manager

Coursedog; Poland; Remote; PLN 336,000 - 374,000; Full time

Benefits offered by this job

Remote-first

Equity (if applicable)

Unlimited PTO

401(k) with match

Parental Leave

Job summary

Coursedog is seeking a Project Manager to lead customer implementations across our academic operations platform, partnering with colleges and universities to ensure successful adoption and long-term value.

You’ll own the end-to-end implementation experience — from project planning and coordination to training and go-live — while collaborating with internal teams across Product, Engineering, Data, and Support.

Qualifications

• Experience leading software or SaaS implementation projects.
• Ability to set priorities, manage multiple workstreams, and monitor progress toward project goals.
• Proven skill in identifying, communicating, and mitigating project risks, issues, and dependencies.
• Clear and concise verbal and written communication across technical, product, and business contexts.
• A consultative approach to problem-solving with strong judgment and the ability to work across organizational boundaries.

Responsibilities

• Lead successful, standard customer implementations across product suite, working directly with institutional stakeholders.
• Own project planning and execution, including setting priorities, building project plans, tracking progress, and managing risks and dependencies.
• Drive administrator and end-user training, developing scalable training resources and leading tailored sessions for campus-specific use cases.
• Support customers throughout and beyond implementation by collaborating with support teams and helping users navigate platform questions.
• Partner with Product, Engineering, and Data teams to resolve technical integration issues and improve implementation outcomes.
• Gather insights from customers and research to inform data-driven feature recommendations and scalable product improvements.
• Contribute to continuous improvement of implementation processes, customer satisfaction, and long-term retention.

Skills

SaaS implementations

Project prioritization

Risk management

Communication

Problem solving

SaaS concepts

Tools

Notion

Rocketlane

Salesforce

Freshdesk

Job description

Coursedog is seeking a Project Manager to lead customer implementations across our academic operations platform, partnering with colleges and universities to ensure successful adoption and long-term value.

You’ll own the end-to-end implementation experience — from project planning and coordination to training and go-live — while collaborating with internal teams across Product, Engineering, Data, and Support.