Remote SaaS Implementation Lead for Client Success

Zohorecruit; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

Autocorp.ai is seeking a Technical Implementation Specialist to own client onboarding, manage integrations, and ensure go-live readiness. You will coordinate with Client Success Managers, technical teams, and partners to deliver on-time deployments and a flawless client experience.

Ideal candidates bring SaaS onboarding experience, strong problem-solving skills, and excellent communication. This role offers remote work with global collaboration and a competitive base package after probation.

Qualifications

• Proven experience in client onboarding and Level 1 technical support, ideally within a SaaS company.
• Strong technical aptitude with the ability to quickly learn new systems and tools.
• Excellent problem-solving skills and a track record of troubleshooting effectively.
• Exceptional organizational and communication skills, with the ability to manage multiple projects at once.
• Familiarity with the automotive industry (preferred but not required).
• Detail-oriented, proactive, and committed to delivering outstanding results.

Responsibilities

• Lead Implementations: Own the onboarding process for new and existing clients, including setup, configuration, integrations, and go-live readiness.
• Collaborate Across Teams: Work closely with Client Success Managers, technical teams, and third-party partners to deliver smooth, on-time deployments.
• Maintain Momentum: Develop and manage onboarding plans and timelines, ensuring milestones are met during the first 90 days of implementation.
• Drive Client Confidence: Act as the first line of defense for technical issues, diagnosing problems and providing fast, effective solutions.
• Technical Liaison: Serve as a key communicator between clients, internal teams, and partners to resolve issues and remove barriers.
• Quality Assurance: Perform QA testing to ensure every Autocorp.ai integration works seamlessly.
• Process Improvement: Document best practices, contribute to the implementation playbook, and gather feedback to continuously refine our approach.
• Stay Ahead: Keep up-to-date on industry tools, trends, and best practices to deliver a cutting-edge experience for every client.

Skills

Client onboarding

Technical support

Troubleshooting

Project management

Communication

SaaS familiarity

Automotive industry knowledge

Job description

Autocorp.ai is seeking a Technical Implementation Specialist to own client onboarding, manage integrations, and ensure go-live readiness. You will coordinate with Client Success Managers, technical teams, and partners to deliver on-time deployments and a flawless client experience.

Ideal candidates bring SaaS onboarding experience, strong problem-solving skills, and excellent communication. This role offers remote work with global collaboration and a competitive base package after probation.