Client Success Manager - Bilingual

Zohorecruit; Polska; Hybrid; PLN 192,000 - 274,000; Full time

Job summary

Autocorp.ai is seeking a bilingual Client Success Manager to join our fast-growing team in the automotive SaaS space. You will serve as the trusted adviser to dealers, guiding them to derive maximum value from our platform and accelerating their growth with proactive insights.

You’ll own relationships, drive expansion conversations, onboard new customers, and collaborate with product, sales, and support to deliver measurable ROI.

Qualifications

• Bilingual English and French fluency required.
• 1–3+ years in customer-facing roles (CSA/AM).
• Experience with B2B SaaS and portfolio management beneficial.

Responsibilities

• Be the Go-To for Your Dealers: retain and grow your book of business through proactive communication.
• Drive Expansion Conversations: introduce new product features and expansion opportunities that drive revenue.
• Train Like a Pro: onboard and train dealerships to hit the ground running.
• Optimize Dealer Performance: analyze results, identify trends, and build ROI-driven strategies.
• Solve Problems Before They Exist: provide proactive support and high-impact follow-ups.
• Collaborate Across the Org: act as the voice of the customer between product, support, sales and leadership.
• Champion the Client: advocate for product enhancements and ensure fast resolution.

Skills

Bilingual English/French

Customer Success

Account Management

SaaS

Portfolio Management

Job description

Join the team reinventing automotive finance across Canada.

AtAutocorp.ai, we’re not just building software we’re transforming how humansbuy cars. Our cutting-edge SaaS platform empowers dealerships to close deals faster, provide better financing experiences, and unlock next-level performance with predictive insights powered by our partners like Equifax and Canadian Black Book .

We’re growing fastand looking for a bilingualClient Success Manager who’s hungry to grow with us.

This isn’t just a job. It’s a launchpad.

You’ll be a trusted advisor to our dealers, guiding them to success, helping them scale, and making sure they get full value from our platform. If you love building relationships, geeking out on performance metrics, and turning satisfied clients into raving fans this is your shot.

What You’ll Own

• Be the Go-To for Your Dealers : Retain and grow your book of business through strategic, proactive communication.
  
• Drive Expansion Conversations : Introduce new product features and expansion opportunities that drive real revenue for our partners.
  
• Train Like a Pro : Onboard and train dealerships so they can hit the ground running — and never slow down.
  
• Optimize Dealer Performance : Analyze results, identify trends, and build strategies that drive ROI.
  
• Solve Problems Before They Exist : Stay a step ahead with proactive support, strategic recommendations, and high-impact follow-ups.
  
• Collaborate Across the Org : You’ll be a key player between product, support, sales, and leadership — and the voice of the customer.
• Champion the Client : Advocate for product enhancements and escalate when needed to ensure lightning-fast resolution.

Requirements

Bilingual Skills – You speak both English and French fluently, making it easy to connect with a wide range of clients.

1–3+ Years of Experience – You’ve spent time in Customer Success, Account Management, or other client-facing roles where building relationships is key.

Automotive Industry Know-How – Whether it’s dealerships, wholesale, or automotive tech, your background gives you a leg up in understanding the unique needs of this space.

SaaS Savvy – You’ve worked at a SaaS company or you're super comfortable navigating cloud-based platforms.

Proven Portfolio Management – You’ve successfully managed B2B accounts, ideally with some responsibility for keeping clients happy and growing (think retention + expansion).