Remote Omnichannel Call Center Agent

Recruiting Lion Solutions; Poland; Remote; PLN 77,000 - 87,000; Full time

Benefits offered by this job

Full benefits

Remote work

Job summary

Recruiting Lion Solutions is seeking a results-driven Call Center Agent for a fully remote role supporting a major telecom provider. You will handle calls, chats, and emails with a focus on delivering exceptional customer experiences and accurate issue resolution.

Ideal candidates bring 4+ years in customer service, strong typing, and solid knowledge of Microsoft 365. This position offers full-time remote work, a competitive hourly wage, and company benefits.

Qualifications

• 4+ years of customer service experience, with a focus on call center or omnichannel support.
• Typing speed of 30+ words per minute or more.
• Proficient in Microsoft 365 apps (Outlook, Teams, Word, Excel).
• Strong communication with a friendly, professional tone.
• Ability to multitask across calls, emails, chats and systems.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and omnichannel interactions with professionalism.
• Resolve account inquiries, login issues, and provide troubleshooting guidance.
• Address billing questions and help customers understand charges.
• Perform light upselling by identifying needs and recommending services.
• Maintain accurate records in the system for each interaction.
• Follow telecom guidelines and company processes to ensure quality service.

Skills

Customer service

Microsoft 365

Multitasking

Communication skills

Troubleshooting

Tools

Outlook

Teams

Word

Excel

Job description

Recruiting Lion Solutions is seeking a results-driven Call Center Agent for a fully remote role supporting a major telecom provider. You will handle calls, chats, and emails with a focus on delivering exceptional customer experiences and accurate issue resolution.

Ideal candidates bring 4+ years in customer service, strong typing, and solid knowledge of Microsoft 365. This position offers full-time remote work, a competitive hourly wage, and company benefits.