Remote Customer Support Specialist — Flexible

LC GROUP; Poland; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Employee recognition programs

Employee discounts

Flexible work environment

Job summary

LC GROUP is seeking a dependable Remote Support Specialist to assist customers with questions, requests, and routine issues. This role requires strong communication, attention to detail, and the ability to work independently while following company procedures.

The position emphasizes responding to inquiries through email, chat, or other approved channels, and maintaining accurate customer records in a remote work environment.

Qualifications

• Must have strong written and verbal communication skills.
• Ability to stay organized and solve problems independently.
• Basic computer skills and ability to learn new systems and procedures.
• Attention to detail is essential for accurate customer records.
• Previous customer support experience is a plus.

Responsibilities

• Respond to customer questions via email, chat, or approved channels.
• Provide accurate information and helpful assistance to customers.
• Resolve routine customer concerns and escalate issues when needed.
• Update customer records and maintain accurate information.
• Follow established company procedures and service standards.

Skills

Strong communication

Organizational skills

Problem-solving

Basic computer skills

Attention to detail

Independent work

Customer support experience

Remote work

Employee recognition programs

Employee discounts

Flexible work environment

Job description

LC GROUP is seeking a dependable Remote Support Specialist to assist customers with questions, requests, and routine issues. This role requires strong communication, attention to detail, and the ability to work independently while following company procedures.

The position emphasizes responding to inquiries through email, chat, or other approved channels, and maintaining accurate customer records in a remote work environment.