Remote Customer Support Specialist – First-Call Resolution

Colibri Group; Poland; Remote; PLN 119,000 - 193,000; Full time

Job summary

Colibri Group is seeking a Customer Service Representative to support customers from the front lines. You’ll handle a broad range of call types such as processing extensions of expired products, enrolling customers in coursework, and guiding users through our website.

You’ll join a team that values relationships, fast thinking, and clear communication, while delivering first-call resolutions in a dynamic industry. This remote role emphasizes excellent service and customer loyalty.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office and G-Suite.
• Customer Service experience preferred

Responsibilities

• Build relationships with customers and personalize communication.
• Provide technical support and anticipate customer needs.
• Demonstrate strong work ethic and teamwork.
• Excellent interpersonal, written, and verbal communication skills.
• Learn and navigate new software quickly with multitasking.

Skills

Customer service experience

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Colibri Group is seeking a Customer Service Representative to support customers from the front lines. You’ll handle a broad range of call types such as processing extensions of expired products, enrolling customers in coursework, and guiding users through our website.

You’ll join a team that values relationships, fast thinking, and clear communication, while delivering first-call resolutions in a dynamic industry. This remote role emphasizes excellent service and customer loyalty.