Remote Guest Experience Specialist

LC GROUP; Poland; Remote; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Ongoing training and professional development

Supportive team environment

Advancement opportunities

Job summary

A remote-focused firm is looking for a motivated Remote Guest Experience Specialist to support customers through inquiries and service coordination. Ideal candidates will have a background in customer service and excellent communication skills. Responsibilities include timely responses to customer queries and maintaining records using CRM tools. This position offers remote work flexibility and opportunities for professional development in a supportive environment.

Qualifications

• Prior experience in customer service or related fields preferred.
• Strong communication skills are essential.
• Ability to work independently in a remote setting.
• Reliable internet connection and a distraction-free workspace.

Responsibilities

• Respond to inquiries via email, chat, and phone.
• Assist with service requests and scheduling updates.
• Maintain accurate records in internal systems.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.
• Support team initiatives and ongoing customer experience improvements.
• Remote work flexibility.

Skills

Customer service experience

Written and verbal communication

Attention to detail

Organizational skills

Organizational skills

Job description

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.

Requirements

• Previous experience in customer service, hospitality, call center, or administrative roles preferred
• Strong written and verbal communication skills
• Comfortable working independently in a remote environment
• Basic computer skills and ability to learn new systems quickly
• Reliable internet connection and a distraction-free workspace
• Strong attention to detail and organizational skills
• Positive attitude and solution-focused mindset

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Assist with service requests, scheduling updates, and general account support
• Provide clear information about available services and options
• Maintain accurate records using internal systems and CRM tools
• Resolve basic customer concerns and elevate complex issues when necessary
• Follow internal processes to ensure quality and consistency
• Support team initiatives and ongoing customer experience improvements
• Remote work flexibility
• Competitive pay with performance-based opportunities
• Ongoing training and professional developmentSupportive and collaborative team environment
• Advancement opportunities based on performance

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.