Remote Customer Admin & Order Support Specialist

24x7 Direct; Poland; Remote; PLN 18,000 - 22,000; Full time

Benefits offered by this job

Laptop provided after 30 days

HMO offered after 6-month probation

13th Month Pay after 30 days

Permanent work-from-home

Job summary

24x7 Direct is seeking a detail-oriented Customer Admin Support to provide end-to-end administrative, customer service and order management support. This full-time remote role requires proactive, deadline-driven professionals who can manage multiple priorities with accuracy.

You will triage inquiries, handle orders, maintain databases, support logistics, and prepare weekly reports. Strong MS Office skills, excellent written and verbal communication, and reliability are essential.

Qualifications

• Intermediate proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Detail-oriented with a high level of accuracy and adherence to procedures.
• Demonstrates integrity, professionalism, and reliability.
• Proactive and results-driven; takes initiative to complete tasks.
• Effectively manages multiple priorities and deadlines in fast-paced environments.
• Builds and maintains positive, collaborative working relationships.

Responsibilities

• Triage incoming phone calls, customer enquiries, and emails.
• Handle order-taking, sales support, and general customer service interactions.
• Maintain database accuracy and hygiene.
• Record and track consumer feedback received via phone, email, and web submissions.
• Manage customer complaint resolution and coordinate product reimbursements.
• Attend regular team and stakeholder meetings as required.
• Perform order keying, validation, and discrepancy highlighting.
• Issue short supply notifications and follow up on reorder availability.
• Process order invoicing through relevant portals and maintain dispatch records.
• Book delivery timeslots with transport providers.
• Provide backup support for key logistics functions.
• Perform accounts receivable–related tasks.
• Monitor retailer sales trends and demand using available data sources.
• Prepare weekly customer reports and forecasts.
• Assist with month-end report downloads and data preparation.
• Upload and manage recipe content from Instagram to the company website.
• Review customer websites to ensure images and data accuracy.
• Conduct market research to support business initiatives.

Skills

MS Office

Communication skills

Detail-oriented

Integrity & professionalism

Proactive & results-driven

Multitasking

Team collaboration

Job description

24x7 Direct is seeking a detail-oriented Customer Admin Support to provide end-to-end administrative, customer service and order management support. This full-time remote role requires proactive, deadline-driven professionals who can manage multiple priorities with accuracy.

You will triage inquiries, handle orders, maintain databases, support logistics, and prepare weekly reports. Strong MS Office skills, excellent written and verbal communication, and reliability are essential.