Calling Agent – Client Engagement & Feedback

Remote Office; Poland; On-site; PLN 97,702 - 146,553; Part time

Benefits offered by this job

Flexible work hours

Supportive remote-first work environment

Competitive compensation

Collaboration with international teams

Job summary

A remote client engagement firm is searching for a part-time Calling Agent to conduct client feedback surveys and enhance customer engagement. The role offers flexibility within the US time zone and requires 3+ years of experience in client-facing roles. If you're detail-oriented, have strong communication skills, and are proficient in managing client data, this could be the ideal opportunity for you. The position supports a stable, growing Australian client and fosters a collaborative remote work environment.

Qualifications

• Minimum 3 years in a client-facing or appointment setting/survey role.
• Experience in appointment setting, client communications, or survey-based roles.
• Highly organized, detail-oriented, and results-driven.

Responsibilities

• Engage with existing clients via phone to conduct surveys.
• Accurately document client responses and feedback.
• Maintain professional communication at all times.
• Record all client interactions and outcomes.

Skills

Strong verbal and written communication skills

Excellent phone etiquette

Exceptional listening and documentation skills

Comfortable using Excel

Highly organized and detail-oriented

Job description

Calling Agent – Client Engagement & Feedback

Employment Status: Part-time

Work Roster: Tuesday to Saturday (Flexible Schedule | US Time Zone)

Location: Remote

Experience Requirements: Minimum 3 years in a client-facing or appointment setting/survey role

Start Date: ASAP

About the Role:

Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedback to support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.

Key Responsibilities:

• Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
• Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations.
• Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail.
• Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data.
• Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills.
• Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format.
• Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately.
• Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.

Requirements:

• 3+ years of experience in appointment setting, client communications, or survey-based roles
• Strong verbal and written communication skills
• Excellent phone etiquette and a confident, friendly speaking tone
• Exceptional listening and documentation skills
• Comfortable using Excel and managing large volumes of client data
• Highly organised, detail-oriented, and results-driven

Why Join Remote Office?

• Long-term role with a stable, growing Australian client
• Flexible work hours within the US time zone
• A supportive, remote-first work environment
• Competitive compensation
• Collaborate with international teams and expand your global experience