Remote Weekly-Pay Customer Support & Shopping Specialist

Holding Box LLC; Poland; Remote; PLN 134,000 - 223,000; Full time

Benefits offered by this job

Weekly pay

Remote work flexibility

Supportive team environment

Job summary

Holding Box LLC is seeking a Remote Customer Service Agent to provide exceptional support via phone, email, and chat, and to assist in shopping for customer hold requests for a personalized experience.

You will resolve inquiries, document interactions, and collaborate with teams while maintaining strong knowledge of our offerings. A proactive communicator with CRM experience will flourish in this remote role.

Qualifications

• Must reside in the United States.
• Proven experience in a customer service role.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.
• Strong problem-solving and critical-thinking abilities.
• Proficient with customer service software and CRM systems.
• Stable high-speed internet and suitable home office.
• Flexibility for non-traditional hours and weekends.

Responsibilities

• Provide prompt and courteous customer service via phone, email, and chat.
• Address inquiries, resolve issues, and share product/service information.
• Assist in shopping for customer hold requests for a personalized experience.
• Document interactions and update records in the CS database.
• Collaborate with teams to resolve complex issues.
• Stay updated on company policies and procedures.
• Manage inquiries independently and prioritize effectively.
• Troubleshoot technical issues and guide customers through steps.

Skills

Customer service

CRM software

Problem solving

Time management

Communication skills

Microsoft Office

Tools

CRM software

Helpdesk software

Job description

Holding Box LLC is seeking a Remote Customer Service Agent to provide exceptional support via phone, email, and chat, and to assist in shopping for customer hold requests for a personalized experience.

You will resolve inquiries, document interactions, and collaborate with teams while maintaining strong knowledge of our offerings. A proactive communicator with CRM experience will flourish in this remote role.