Remote NDIS Plan Manager Support Officer (Part-Time)

Scale-X Solutions; Poland; Remote; PLN 26,000 - 30,000; Part time

Job summary

Scale-X Solutions in Australia is seeking a part-time NDIS Plan Manager Support Officer to assist the management team, handle invoicing and participant inquiries with empathy. This dayshift, work-from-home role emphasizes accurate administration and client-focused service.

You will manage CRM records, support budgeting and funding questions, and contribute to streamlined workflows while ensuring compliance with NDIS guidelines and company policies.

Qualifications

• Knowledge of the NDIS regulations and guidelines, including funding categories, funding periods, service agreements.
• Strong technical proficiency in CRM systems and financial management tools for tracking participant plans and budgets.
• Problem-solving skills to address participant and service-related challenges effectively.
• Strong communication and people skills to build relationships with participants, families, and stakeholders.
• Fluent and articulate in English. Fluent in a second language an advantage.

Responsibilities

• NDIS Plan Management Support and Administration: process and reconcile invoices with a high level of accuracy.
• Assist the plan management team to engage with NDIS participants, responding to inquiries and explaining funding.
• Timely response to relevant NDIS provider inquiries and resolve invoicing issues.
• Update NDIS participants profiles and notes in the CRM database (Careview).
• Provide advice to participants and families on different funding categories and periods.
• Maintain up-to-date knowledge of processes, policies and NDIS guidelines.
• Assist with general administration, data entry and reporting tasks.

Skills

NDIS regulations

CRM systems

Financial management tools

Problem-solving

Communication skills

Time management

Multitasking

Education

Secondary education plus diploma/degree

Tools

Microsoft 365 Office Suite

Outlook

Microsoft Teams

Excel

Job description

Scale-X Solutions in Australia is seeking a part-time NDIS Plan Manager Support Officer to assist the management team, handle invoicing and participant inquiries with empathy. This dayshift, work-from-home role emphasizes accurate administration and client-focused service.

You will manage CRM records, support budgeting and funding questions, and contribute to streamlined workflows while ensuring compliance with NDIS guidelines and company policies.