Remote Junior Account Manager - Central & Eastern Europe

RateHawk; Kraków; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedules

Remote work option

Internal training programs

Hotel and travel service discounts

MyTime Day Off

Job summary

RateHawk is seeking a Junior Account Manager to maintain and grow relationships with partners, expanding our local market presence. This IC role focuses on managing partnerships, facilitating product demonstrations, and supporting payment processes.

The ideal candidate has at least 1 year in B2B travel account management, strong English skills with local language proficiency, and a data-driven mindset. Remote-friendly with Poland-based candidates welcomed.

Qualifications

• Minimum of 1 year of successful experience in account or customer management for B2B companies within the travel industry.
• Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs).
• Fluent in English, and either Lithuanian, Latvian or Polish; other languages are advantageous.
• Up to 10% travel may be required.
• Data-driven decision-making with metrics, and comfort with numbers.
• Proactive, ambitious, motivated, action-oriented, results-focused, and comfortable with fast-changing environments.
• Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence.

Responsibilities

• Maintain and develop collaborative relationships with existing and contracted partners to increase engagement and performance.
• Collaborate with sales to identify growth opportunities in the defined territory and provide market insights.
• Conduct follow-up communications for system training and platform utilization for partners.
• Promote the client's brand through product presentations and industry networking events.
• Advise on incident-related matters and facilitate timely communication between parties.
• Oversee payment-related processes, verify transactions, and ensure accuracy of payments.
• Prepare regular reports using CRM and internal systems with insights on partner activities and market developments.

Skills

Analytical skills

Proactive

Results-oriented

Team player

Cross-cultural awareness

Job description

RateHawk is seeking a Junior Account Manager to maintain and grow relationships with partners, expanding our local market presence. This IC role focuses on managing partnerships, facilitating product demonstrations, and supporting payment processes.

The ideal candidate has at least 1 year in B2B travel account management, strong English skills with local language proficiency, and a data-driven mindset. Remote-friendly with Poland-based candidates welcomed.