Junior Account Manager, Central and Eastern Europe

RateHawk; Kraków; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedules

Remote work option

Internal training programs

Hotel and travel service discounts

MyTime Day Off

Job summary

RateHawk is seeking a Junior Account Manager to maintain and grow relationships with partners, expanding our local market presence. This IC role focuses on managing partnerships, facilitating product demonstrations, and supporting payment processes.

The ideal candidate has at least 1 year in B2B travel account management, strong English skills with local language proficiency, and a data-driven mindset. Remote-friendly with Poland-based candidates welcomed.

Qualifications

• Minimum of 1 year of successful experience in account or customer management for B2B companies within the travel industry.
• Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs).
• Fluent in English, and either Lithuanian, Latvian or Polish; other languages are advantageous.
• Up to 10% travel may be required.
• Data-driven decision-making with metrics, and comfort with numbers.
• Proactive, ambitious, motivated, action-oriented, results-focused, and comfortable with fast-changing environments.
• Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence.

Responsibilities

• Maintain and develop collaborative relationships with existing and contracted partners to increase engagement and performance.
• Collaborate with sales to identify growth opportunities in the defined territory and provide market insights.
• Conduct follow-up communications for system training and platform utilization for partners.
• Promote the client's brand through product presentations and industry networking events.
• Advise on incident-related matters and facilitate timely communication between parties.
• Oversee payment-related processes, verify transactions, and ensure accuracy of payments.
• Prepare regular reports using CRM and internal systems with insights on partner activities and market developments.

Skills

Analytical skills

Proactive

Results-oriented

Team player

Cross-cultural awareness

Job description

RateHawk is part of Emerging Travel Group - a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As a Junior Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is an IC role, not a Team Lead position.

This is a remote vacancy open to candidates residing in Poland, Lithuania, Latvia and Hungary.

What You'll Do:

• Maintain and develop collaborative relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies, with the objective of increasing partner performance and engagement
• Collaborate with the sales function to identify, assess, and support growth opportunities in the defined territory, contributing expertise on market trends and partner needs
• Conduct follow-up communications with current and prospective partners for the purpose of providing system training and enhancing partners' understanding and utilization of provided platforms
• Position and promote the client's brand within the travel trade sector through the delivery of ongoing product presentations and representation at relevant industry networking events
• Advise on the resolution of incident-related matters affecting partners, facilitating support and ensuring timely communication between involved parties
• Oversee payment-related processes on behalf of the client, including the verification and control of transactions, and provide recommendations to ensure the accuracy and integrity of payment operations
• Prepare and submit regular comprehensive reports utilizing the client's CRM and internal systems, offering analysis and insights regarding partner activities, market developments, and other relevant metrics

Requirements

Must have:

• Relevant Experience. Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry;
• Market Knowledge. Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
• Language knowledge. Fluent in English, and either Lithuanian, Latvian or Polish, other languages are advantageous
• Travel Requirements. Up to 10% of travel time may be required;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence;

Note: only CVs in English will be considered.

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation

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