Remote Global Client Success Manager for EOR Platform

Quikr; Poland; On-site; PLN 150,000 - 190,000; Full time

Benefits offered by this job

Fully remote work

Global client exposure

Cross-functional collaboration

Job summary

Quikr in Poland seeks a Customer Success Manager to own post-onboarding relationships for our Employer of Record platform. You will be the primary liaison for a portfolio of global clients, ensuring smooth lifecycle management and high platform adoption.

You will work cross-functionally with Payroll, Compliance, Legal, and Product teams to deliver a seamless experience across markets, track success metrics, and identify expansion opportunities.

Qualifications

• 3+ years of experience in Customer Success, Account Management or Global HR Operations (EOR/PEO/HRMS or global payroll environment preferred).
• Strong understanding of employee lifecycle management and cross-border compliance basics.
• Proven ability to manage multiple client accounts and coordinate with cross-functional stakeholders (Payroll, Legal, Compliance, Product).
• Track record of improving service delivery, reducing resolution times, or driving platform adoption.
• Excellent communication and relationship-management skills; comfortable as a client-facing regional expert.
• Data-driven mindset with KPI/SLA reporting and leadership-ready dashboards.

Responsibilities

• Own end-to-end relationship management for a portfolio of global clients, advising on EOR processes, compliance, and platform usage.
• Serve as escalation point for client issues, coordinating with Payroll, Compliance, Legal, and Product/Tech to resolve cases within SLA.
• Drive onboarding and continued adoption of the platform, educating clients on new features and best practices.
• Monitor account health metrics (CSAT, retention, usage, SLA adherence) and flag risks or expansion opportunities.
• Collaborate with Product and Tech teams to relay client needs, support automation, and improve service delivery.
• Maintain documentation of client processes, employee lifecycle events, and country-specific compliance requirements.
• Support renewals and identify upsell/cross-sell opportunities within existing accounts.
• Prepare and present quarterly business reviews with data-backed insights on account performance.

Skills

Customer Success

Account Management

Global HR Operations

Cross-functional collaboration

Data-driven

Time-zone coordination

Tools

HRMS platforms

Payroll software

Job description

Quikr in Poland seeks a Customer Success Manager to own post-onboarding relationships for our Employer of Record platform. You will be the primary liaison for a portfolio of global clients, ensuring smooth lifecycle management and high platform adoption.

You will work cross-functionally with Payroll, Compliance, Legal, and Product teams to deliver a seamless experience across markets, track success metrics, and identify expansion opportunities.