Remote Digital Customer Success Manager - Growth & Retention

OhioX; Poland; Remote; PLN 121,000 - 132,000; Full time

Job summary

Hyland is hiring a Digital Customer Success Manager to own the customer journey post-implementation from Poland. This remote role focuses on maximizing product adoption, minimizing risk, and driving growth by aligning with cross-functional teams across the organization.

You will serve as the main contact and trusted advisor, ensuring high client satisfaction, renewal, and expansion opportunities while collaborating with product, marketing, and sales to reflect customer feedback in strategy.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 1 year of experience as a Customer Success Manager.

Responsibilities

• Drive retention and growth by acting as the trusted point of contact throughout the customer lifecycle.
• Mitigate risk by developing and executing Save Plans with cross-functional teams.
• Deliver business reviews and represent customer voice to inform strategy across marketing, sales, and product.
• Advocate for customers' product feature priorities and influence the product roadmap.
• Partner with Customer Care and Technical Account Management to address escalations and commitments.

Skills

Customer Success

Project management

Communication

Collaboration

Travel up to 25%

Education

Bachelor's degree

Job description

Hyland is hiring a Digital Customer Success Manager to own the customer journey post-implementation from Poland. This remote role focuses on maximizing product adoption, minimizing risk, and driving growth by aligning with cross-functional teams across the organization.

You will serve as the main contact and trusted advisor, ensuring high client satisfaction, renewal, and expansion opportunities while collaborating with product, marketing, and sales to reflect customer feedback in strategy.