Global Customer Success Manager — Drive Client Impact (ESOP)

Insider One; Warszawa; On-site; PLN 133,920 - 200,880; Full time

Benefits offered by this job

Internal trainings on various skills

Access to online learning platforms

Shareowner eligibility through ESOP

Referral bonuses

Community volunteering opportunities

Year-round team-building events

Job summary

Insider One is seeking a Client Success Manager in Warsaw, Poland. The ideal candidate will be responsible for building strong relationships with clients, ensuring they understand and effectively utilize our technology. Applicants must have relevant customer-facing experience and excellent communication skills in both English and Polish, with additional languages as a plus. The role offers opportunities for personal development, team-building activities, and a chance to be part of a diverse, global team.

Qualifications

• Previous experience in customer-facing roles like customer success or account management.
• Excellent oral and written communication skills, with strong phone skills.
• Ability to work independently and follow trends in customer needs.
• Strong project and time management skills.
• Passion for enhancing outreach effectiveness.
• Flexibility in adapting to a startup environment.

Responsibilities

• Act as the primary point of contact for clients.
• Facilitate client understanding of product features.
• Ensure effective adoption of technology by clients.
• Work with engineers for technical support.
• Develop key account plans and provide feedback on market trends.
• Establish a trusting relationship with customers.

Skills

Customer relationship management

Communication skills

Tech-savvy

Project management

Detail orientation

Problem-solving

Language proficiency in English and Polish

Flexibility in fast-paced environment

Education

University degree in Business, Marketing, Engineering, or related fields

Job description

Insider One is seeking a Client Success Manager in Warsaw, Poland. The ideal candidate will be responsible for building strong relationships with clients, ensuring they understand and effectively utilize our technology. Applicants must have relevant customer-facing experience and excellent communication skills in both English and Polish, with additional languages as a plus. The role offers opportunities for personal development, team-building activities, and a chance to be part of a diverse, global team.