Remote Fulfillment Operations Lead

Rayda; Poland; Remote; PLN 180,000 - 260,000; Full time

Job summary

Rayda is an asset lifecycle management company, enabling businesses to acquire, manage, track and dispose of their fixed assets globally.

This is a remote position. You will own the fulfilment lifecycle, establish proactive controls, lead incident containment, and drive continuous improvement across speed, reliability, cost and quality for the organisation. You will coordinate with vendors, procurement, logistics and internal teams, and provide executive reporting on risks and performance.

Qualifications

• 5–8+ years in operations, fulfilment, supply chain, logistics or a similarly complex operational environment.
• Demonstrated experience managing complex operational issues, incidents and escalations
• Strong track record of preventing recurring issues through root cause analysis and process improvement
• Demonstrated ability to contain operational disruption while maintaining customer and business continuity
• Strong operational judgement and commercial awareness
• High level of operational maturity and executive presence
• Comfortable influencing senior stakeholders and negotiating across functions
• Proven people management and coaching experience
• Highly analytical, structured and process oriented

Responsibilities

• Own the fulfilment lifecycle and operational performance
• Establish proactive controls to identify and prevent fulfilment failures
• Lead containment and resolution of complex or high impact operational incidents
• Conduct root cause analysis and implement preventative measures
• Manage order prioritisation, exceptions, escalations and ageing
• Establish and continuously improve fulfilment SLAs, processes and controls
• Coordinate vendors, procurement, logistics and internal teams
• Provide clear executive level reporting on operational risks, performance and trends
• Coach the team to independently identify and resolve operational issues
• Drive continuous improvement in speed, reliability, cost and quality

Skills

Root cause analysis

Stakeholder management

Operational leadership

Process improvement

Analytical thinking

Executive presence

Cross-functional collaboration

Coaching and mentoring

Job description

Rayda is an asset lifecycle management company, enabling businesses to acquire, manage, track and dispose of their fixed assets globally.

This is a remote position. You will own the fulfilment lifecycle, establish proactive controls, lead incident containment, and drive continuous improvement across speed, reliability, cost and quality for the organisation. You will coordinate with vendors, procurement, logistics and internal teams, and provide executive reporting on risks and performance.