Global Asset Data & RMA Manager — Flexible Hours

Adtran, Inc.; Gdynia; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work (3 days in office in Gdyni

English lessons during working hours

Multisport Card

Private Health Care (Medicover)

Internal training program

Employee referral program

3% employer contribution to PPK

Job summary

Adtran, Inc. is seeking a Customer RMA and Asset Data Manager to oversee global asset and entitlement master data for reverse logistics. You will coordinate with Reverse Logistics, Spare Parts, and Service teams to ensure accurate records across ERP and CRM systems.

The role blends data management with analytics and continuous improvement, requiring strong communication and cross-site collaboration in a hybrid work setting in Gdynia.

Qualifications

• Degree in Business Administration, Economics, Supply Chain Management, Information Management, or a related field, or equivalent relevant professional experience.
• Experience in business administration, master data management, asset management, logistics, customer service, or a related operational environment.
• Strong analytical skills and confidence working with large data sets, reporting, and data-quality analysis.
• Good understanding of business processes and the ability to identify relationships between master data, systems, and operational outcomes.
• Experience with ERP and CRM systems; relevant hands-on experience is an advantage.
• Strong proficiency with standard office and reporting applications; advanced data analysis/reporting capabilities are an advantage.
• Ability to work effectively in a cross-functional and international environment.
• Proactive, structured, and detail-oriented approach, with the ability to work independently and take ownership of topics.
• Strong communication and stakeholder-management skills.
• Fluent written and spoken English.

Responsibilities

• Manage asset and entitlement master data, including new asset assignments and regular reviews of existing assignments.
• Maintain and update asset information in line with contract renewals and other relevant business changes.
• Collaborate closely with Spare Parts Managers to ensure asset data is accurate, complete, and suitable for spare-parts planning and depot dimensioning.
• Monitor asset-data interfaces between ERP and CRM systems, identify inconsistencies, and coordinate corrective actions.
• Validate system asset records against customer installed-base information and other relevant data sources.
• Develop and provide regular and ad hoc reports and analyses to identify data-quality gaps, inconsistencies, and improvement opportunities.
• Proactively drive data quality and data integrity, identifying root causes of recurring issues and supporting sustainable improvements.
• Represent Reverse Logistics in projects and initiatives related to asset management, master data, and system interfaces.
• Work with cross-functional and cross-site stakeholders to continuously improve asset-management processes and data governance.

Skills

Analytical skills

Cross-functional collaboration

Stakeholder management

Data quality awareness

English proficiency

Education

Bachelor's or higher in Business Administration, Economics, SCM, Information Management or related

Tools

ERP systems

CRM systems

Job description

Adtran, Inc. is seeking a Customer RMA and Asset Data Manager to oversee global asset and entitlement master data for reverse logistics. You will coordinate with Reverse Logistics, Spare Parts, and Service teams to ensure accurate records across ERP and CRM systems.

The role blends data management with analytics and continuous improvement, requiring strong communication and cross-site collaboration in a hybrid work setting in Gdynia.