Remote Customer Support Specialist – IoT Logistics

Controlant, Inc.; Wrocław; Hybride; PLN 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Private health care (LuxMed)

Vacation bonus

MyBenefit MultiSport card

Lunch card

Hybrid/remote work options

Workspace in Wroclaw

Résumé du poste

Controlant Poland Sp. z o.o. is seeking a customer support specialist in the Wroclaw region. You will handle basic troubleshooting, tickets, and customer administrative actions within the interface, ensuring KPI-driven performance.

The role requires strong English communication, reliability, and a collaborative approach, with hybrid/remote work options and a modern workspace in Wroclaw.

Qualifications

• Customer service experience is required.
• Technical and analytical mindset with attention to detail.
• Fluent written and spoken English.
• Based in Wroclaw or nearby region.
• Good time management and reliability.
• Willingness to learn and be a team player.

Responsabilités

• Basic troubleshooting for login, interface, devices, connectivity, and reports.
• Ticket handling: assigning, reassigning, follow up, prioritization, and documentation per KPIs.
• Assist customers with administrative actions in the interface on request.
• Escalate issues to 2nd level support or other teams per procedures.
• Manage ticketing boards and ensure quality standards are met.

Connaissances

Customer Service

Technical mindset

CRM/Atlassian experience

English proficiency

Location: Wroclaw area

Outils

Atlassian

CRM systems

Description du poste

Controlant Poland Sp. z o.o. is seeking a customer support specialist in the Wroclaw region. You will handle basic troubleshooting, tickets, and customer administrative actions within the interface, ensuring KPI-driven performance.

The role requires strong English communication, reliability, and a collaborative approach, with hybrid/remote work options and a modern workspace in Wroclaw.