Customer Support Representative

Controlant, Inc.; Wrocław; On-site; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Private health care (LuxMed)

Vacation bonus

MyBenefit MultiSport card

Lunch card

Hybrid/remote work options

Workspace in Wroclaw

Job summary

Controlant Poland Sp. z o.o. is seeking a customer support specialist in the Wroclaw region. You will handle basic troubleshooting, tickets, and customer administrative actions within the interface, ensuring KPI-driven performance.

The role requires strong English communication, reliability, and a collaborative approach, with hybrid/remote work options and a modern workspace in Wroclaw.

Qualifications

• Customer service experience is required.
• Technical and analytical mindset with attention to detail.
• Fluent written and spoken English.
• Based in Wroclaw or nearby region.
• Good time management and reliability.
• Willingness to learn and be a team player.

Responsibilities

• Basic troubleshooting for login, interface, devices, connectivity, and reports.
• Ticket handling: assigning, reassigning, follow up, prioritization, and documentation per KPIs.
• Assist customers with administrative actions in the interface on request.
• Escalate issues to 2nd level support or other teams per procedures.
• Manage ticketing boards and ensure quality standards are met.

Skills

Customer Service

Technical mindset

CRM/Atlassian experience

English proficiency

Location: Wroclaw area

Tools

Atlassian

CRM systems

Job description

Controlant’smission is to deliver value across the end-to-end supply chain by dramatically increasing the visibility of product flow and condition quality while minimizing waste through a completely new category of automated Cold Chain as aService® solutions.Using our IoT, cloud-enabled platform analytics, API connectivity, and cost-reducing operational services, customers are achieving an annualized ROI and millions in savings, reducing material losses, and enhancing the reliability of their operations.Controlantis empowering Fortune 500s, global enterprises, and their supply chainlogisticsstakeholders to achieve greater efficiency by automating supply chains and business processes andoptimizingcommunication through technology.

Responsibilities include, but are not limited to:

• Basic troubleshooting concerning problems with log-in, interface, devices, connectivity, reports
• Ticket handling (assigning, reassigning, follow up, prioritization, documentation, all according to KPIs)
• Assisting customers with administrative actions in the interface (per request): being able to perform actions and guide customers
• Escalating and forwarding the issues according to existing procedures to 2nd level of support or other teams
• Ticketing boards management
• Ensuring quality standards are being adhered to and issues are being addressed and solved quickly
• Following communication procedures, guidelines, and policies

Requirements

• Customer Service Experience
• Technical and analytical mindset, attention to detail
• Previous Atlassian software or other CRM system working experience (preferred but not essential)
• Fluent written and spoken English
• Located in Wroclaw or nearby
• Good Time management
• Reliable Team player
• Willingness to learn

What we offer

• Competitive salary in line with market standards
• Icelandic working environment is based on mutual trust, respect, and feedback culture
• Beautiful, new workspace in the heart of Wroclaw
• Private health care viaLuxMed
• Vacation bonus – extra money for your holidays
• MyBenefit platform for MultiSport card
• Lunch card
• Emphasize work-life balance: flexible work schedule/ hybrid and remote work possibilities

AtControlant, we embrace diversity and are proud of our inclusive environment. Our team is made up of individuals from a wide variety of backgrounds and lifestyles. We welcome applications from people of allwalks of lifeand do not discriminate based on gender identity, sexual orientation, race, religion, age, nationality, or any other differences. If you have a disability and need accommodation during the interview process,we’rehappy to provide support.

INFORMACJA DLA KANDYDATÓWO PROCEDURZE ZGŁOSZEń WEWNĘTRZNYCH

W związku z rozpoczętym procesem rekrutacji informujemy, że w Controlant Poland Spółka z ograniczoną odpowiedzialnością z siedzibą we Wrocławiu (50-082), przy ulicy ks. Piotra Skargi 1, KRS: 0000927230, obowiązuje „Regulamin zgłoszeń wewnętrznych spółki Controlant Poland sp. z o.o.” z dnia 1 sierpnia 2025 r.Na jego podstawie możesz dokonać zgłoszenia ewentualnego naruszenia prawa polegającego na działaniu lub zaniechaniu niezgodnym z prawem lub mającym na celu obejście prawa, dotyczącego obszarów wskazanych w art. 3. ust. 1 Ustawy o ochronie sygnalistów z 2024 r.Zgłoszeń można dokonywać drogą mailową, na adres e-mail: [e-mail]łoszenia będą przyjmowane przez Whistleblower Contact. Spółka dopuszcza także możliwość dokonywania zgłoszeń anonimowych. Sygnalista w ciągu 7 dni od dokonania zgłoszenia otrzyma drogą mailową potwierdzenie jego przyjęcia.Wgląd do Regulaminu zgłoszeń wewnętrznych możesz uzyskać na stronie: https://www.controlant.com/corporate-governance. http://www.controlant.com/