Remote Customer Success Specialist — Healthcare Tech

GLOBO Language Solutions, LLC; Polska; Hybrid; PLN 276,000 - 433,000; Full time

Job summary

GLOBO Language Solutions, LLC is seeking a remote Customer Success Specialist to manage a portfolio of healthcare technology customers in the USA. You will build strong relationships, drive product adoption, and monitor KPIs to ensure valued outcomes and retention.

You’ll support renewal negotiations and cross-functional initiatives from Hubspot to product and sales teams. The role requires 3+ years in customer-facing roles, excellent communication, and the ability to travel domestically up to

Qualifications

• Bachelor’s degree or equivalent.
• 3+ years in a customer-facing role (post-sales) in healthcare tech/operations.
• Excellent verbal and written communication skills.
• Excellent time management and project management skills.
• High initiative, accountability and follow-through.
• Ability to manage multiple initiatives and priorities.
• Valid driver’s license and willingness to travel domestically.

Responsibilities

• Develop meaningful relationships with a portfolio of customers.
• Monitor health and utilization data, provide training and best practices.
• Understand goals and KPIs to ensure customer value and retention.
• Contribute to account planning and execute the account strategy.
• Own renewal process and negotiate terms to secure on-time renewal.
• Voice of the customer; collaborate with Sales, Product, Engineering, and Support.

Skills

Relationship-building

Project management

Excellent communication

Time management

Initiative & accountability

Multitasking / prioritization

Customer-centric mindset

Education

Bachelor's degree or equivalent

Tools

Hubspot CRM

Google Docs

Apple/Mac OS

Remote collaboration tools

Job description

GLOBO Language Solutions, LLC is seeking a remote Customer Success Specialist to manage a portfolio of healthcare technology customers in the USA. You will build strong relationships, drive product adoption, and monitor KPIs to ensure valued outcomes and retention.

You’ll support renewal negotiations and cross-functional initiatives from Hubspot to product and sales teams. The role requires 3+ years in customer-facing roles, excellent communication, and the ability to travel domestically up to