Customer Success Engineer

Experis ManpowerGroup Sp. z o.o.; Poland; Remote; PLN 110,000 - 170,000; Full time

Benefits offered by this job

Multisport Card

Life insurance

Private healthcare

PowerYou platform

Job summary

Experis ManpowerGroup Sp. z o.o. is seeking a Customer Success Engineer to enhance customer engagement and satisfaction.

You will act as the primary contact for customers, provide technical guidance, and collaborate with cross-functional teams to resolve issues while delivering training sessions to maximize product adoption. The role requires strong communication skills, experience in customer success or technical support, and proficiency with TypeScript and React.

Qualifications

• Proven experience in customer success or technical support.
• Strong technical understanding of software applications and systems.
• Proficiency in TypeScript and React; basic development skills.
• Excellent communication and interpersonal skills.
• Proactive, problem-solving mindset.
• Ability to work in a fast-paced, team-oriented environment.
• Familiarity with CRM tools; relevant certifications are a plus.

Responsibilities

• Be the primary point of contact for customers and exceed expectations.
• Provide technical guidance to help customers use products effectively.
• Collaborate with cross-functional teams to resolve issues.
• Conduct customer training sessions and workshops.
• Gather feedback to inform product improvements.
• Monitor health metrics and address potential risks.
• Build strong relationships with key stakeholders.

Skills

Customer success

Technical support

TypeScript

React

CRM tools

Communication

Problem solving

Teamwork

Training delivery

Job description

Join a dynamic organization that is committed to delivering exceptional customer experiences and driving success through innovative solutions. The company is recognized for its commitment to excellence and is seeking a Customer Success Engineer to enhance its customer engagement and satisfaction.

Responsibilities

• Act as the primary point of contact for customers, ensuring their needs are met and expectations exceeded
• Provide technical support and guidance to customers, helping them to effectively utilize the company's products and services
• Collaborate with cross-functional teams to resolve customer issues and improve product offerings
• Conduct training sessions and workshops for customers to enhance their understanding and usage of products
• Gather customer feedback and insights to inform product development and service enhancements
• Monitor customer health metrics and proactively address potential issues
• Develop and maintain strong relationships with key stakeholders within customer organizations

Required Skills and Qualifications

• Proven experience in customer success, technical support, or a related field
• Strong technical skills with a solid understanding of software applications and systems
• TypeScript, React, Basic development skills
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Problem‑solving mindset with a proactive approach to addressing customer needs
• Ability to work collaboratively in a fast‑paced, team‑oriented environment
• Familiarity with customer relationship management (CRM) tools and software
• Relevant certifications in customer success or technical support are a plus

Our offer

• 100% remote
• Multisport Card
• Life insurance
• Private healthcare
• PowerYou platform

If you are passionate about customer success and eager to make a significant impact in a thriving organization, consider applying for this exciting opportunity. Join the team and contribute to shaping the future of customer engagement.