Remote Healthcare Customer Service Representative

Zohorecruit; Polska; Híbrido; PLN 164.000 - 254.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid certification

Performance incentives

Descripción de la vacante

Zohorecruit is seeking a Remote Healthcare Customer Service Representative to assist members with arranging transportation to medical appointments and accessing healthcare services. You will be patient, empathetic, and solution-oriented, helping ensure timely access to care.

Responsibilities include handling inquiries, documenting interactions, and coordinating with internal teams. This contractor role emphasizes reliable home setup and flexible scheduling after certification.

Formación

• Excellent communication and customer service skills.
• Compassionate, patient, and professional demeanor.
• Strong problem-solving and multitasking abilities.
• Comfortable navigating multiple computer applications.
• Previous customer service, healthcare, or call center experience is helpful but not required.

Responsabilidades

• Assist members with scheduling transportation to and from healthcare appointments.
• Answer questions about transportation services and eligibility.
• Resolve transportation concerns and trip issues.
• Coordinate solutions when scheduled transportation is delayed or unavailable.
• Accurately document member interactions and trip information.
• Collaborate with internal teams to ensure members receive the support they need.

Conocimientos

Communication

Customer service

Problem solving

Multitasking

Computer skills

Descripción del empleo

Remote Healthcare Customer Service Representative

Are you passionate about helping others and making a difference every day? We're looking for compassionate customer service professionals to assist members with arranging transportation to medical appointments and accessing important healthcare services.

If you're patient, empathetic, and enjoy solving problems, this opportunity could be a great fit.

What You'll Do

• Assist members with scheduling transportation to and from healthcare appointments
  
• Answer questions about transportation services and eligibility
  
• Resolve transportation concerns and trip issues
  
• Coordinate solutions when scheduled transportation is delayed or unavailable
  
• Accurately document member interactions and trip information
  
• Collaborate with internal teams to ensure members receive the support they need
  

What We're Looking For

• Excellent communication and customer service skills
  
• Compassionate, patient, and professional demeanor
  
• Strong problem-solving and multitasking abilities
  
• Comfortable navigating multiple computer applications
  
• Previous customer service, healthcare, or call center experience is helpful but not required
  

U.S. Applicants Only: We are currently able to work with contractors residing in approved U.S. states .

Qualified candidates will receive complete opportunity details, including compensation, certification schedule, client information, and next steps after applying.

This is an excellent opportunity for individuals who enjoy helping others. Every interaction has the potential to help someone access the healthcare services they need by ensuring they have reliable transportation to their appointments.

Requirements

• 8 GB RAM minimum
  
• Reliable hardwired high-speed internet connection (Wi-Fi only is not permitted)
  
• USB headset with microphone
  
• Quiet, professional workspace
  
• Ability to pass a background check
  
• Successful completion of a computer compatibility check and online assessment
  
• Work from home
  
• Flexible scheduling after certification
  
• Paid certification
  
• Performance incentive opportunities