Remote Chief Customer Experience Officer

Social Discovery Group; Warszawa; On-site; PLN 487,622 - 675,169; Full time

Benefits offered by this job

28 vacation days per year

7 wellness days per year

Bonuses for employee referrals

50% payment for professional training

Health benefits reimbursement

Corporate discount for English lessons

Job summary

Social Discovery Group is seeking a Chief Client Experience Officer to shape the customer experience for over 1.3 billion users. This role involves defining the customer experience strategy and leading initiatives to enhance retention and engagement.

With over a decade of experience in customer-centric environments, you will build a new executive function and influence key partnerships within a highly collaborative international team.

Qualifications

• 10+ years in Customer Experience, Product Strategy, or related executive roles.
• Proven success improving Retention and Customer Engagement.
• Strong understanding of customer lifecycle management.

Responsibilities

• Define and lead the Customer Experience strategy.
• Drive retention, customer trust, and engagement initiatives.
• Build a Customer Experience operating model with metrics.

Skills

Customer Experience Strategy

Customer Engagement

Cross-functional Collaboration

Retaining Customers

Job description

Social Discovery Group is seeking a Chief Client Experience Officer to shape the customer experience for over 1.3 billion users. This role involves defining the customer experience strategy and leading initiatives to enhance retention and engagement.

With over a decade of experience in customer-centric environments, you will build a new executive function and influence key partnerships within a highly collaborative international team.