Strategic Client Success Executive

Quantum Health, Inc.; Poland; Remote; PLN 261,000 - 410,000; Full time

Job summary

Quantum Health, Inc. is seeking a Client Success Executive to drive client value realization, manage strategic accounts, and oversee onboarding and adoption of products and services. You will collaborate with Sales, Product, Marketing, and Support to ensure outcomes and retention.

The role requires 5–7+ years in client success or related areas, strong relationship-building, and proficiency with CRM platforms. Travel may be needed as part of client engagements.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5-7+ years related industry experience in consulting, sales, or other applicable area.
• Proven experience in client success, account management, or customer experience, with a focus on driving client outcomes and revenue growth.
• Strong relationship-building and communication skills, capable of working with executives.
• Experience in managing complex client accounts and coordinating across multiple departments.
• A results-driven mindset, with a focus on client retention, growth, and overall satisfaction.
• Proficiency with CRM systems and client success platforms.
• Travel required as needed.

Responsibilities

• Client Value Realization: Understand clients' objectives and ensure value delivery.
• Client Relationship Management: Be the primary contact for key accounts and manage communications.
• Onboarding & Adoption: Lead onboarding and drive product adoption with training and best practices.
• Client Growth & Upselling: Identify opportunities for account growth and cross-/upsell.
• Retention & Renewal Management: Proactively manage renewals and minimize churn.
• Client Health Monitoring: Track adoption, satisfaction, and revenue growth using data.
• Strategic Account Planning: Develop client success plans for long-term partnerships.
• Performance Metrics & Reporting: Monitor KPIs and report progress to clients and stakeholders.
• Issue Resolution: Act as trusted advisor and coordinate with internal teams.
• Cross-functional Collaboration: Coordinate with Sales, Product, Marketing, and Support.
• Client Feedback & Product Improvement: Relay feedback to improve offerings.
• Other duties as assigned

Skills

Client success

Account management

CRM systems

Relationship building

Communication skills

Education

Bachelor's degree in business

Tools

CRM platforms

Job description

Quantum Health, Inc. is seeking a Client Success Executive to drive client value realization, manage strategic accounts, and oversee onboarding and adoption of products and services. You will collaborate with Sales, Product, Marketing, and Support to ensure outcomes and retention.

The role requires 5–7+ years in client success or related areas, strong relationship-building, and proficiency with CRM platforms. Travel may be needed as part of client engagements.