Client Service Consultant

Remote Office; Poland; On-site; PLN 335,000 - 484,000; Full time

Benefits offered by this job

Flexible remote-first culture

Influence over processes and client journeys

Career path with room to scale

Job summary

A global talent management firm is seeking a Service Delivery Consultant to enhance client experience and manage delivery processes. You will orchestrate seamless service between clients and remote talent teams, oversee AI agent deployments, and collaborate with leadership to drive strategic decisions. This role offers a flexible remote-first culture, competitive salary, and opportunities for personal growth and significant influence over processes and client journeys.

Qualifications

• 5+ years of experience in service delivery, client success, or consulting.
• Strong background in managing distributed teams.
• Exceptional communication skills at a native level.
• Excellent written and verbal communication at a native level.
• Ability to balance structured processes with entrepreneurial agility.

Responsibilities

• Be the main point of contact for clients and ensure their needs are addressed.
• Run delivery operations across agile tools like ClickUp and Jira.
• Make strategic decisions to protect the organization's long-term interests.
• Manage sprints, monitor productivity, and align talent with client goals.
• Create and manage enhancement programs; build feedback loops to improve services.
• Act as the voice of delivery to the CEO and collaborate with HR and development teams.

Skills

Service delivery

Client success

Agile project management

Communication skills

Entrepreneurial mindset

Tools

ClickUp

Jira

HubSpot

Job description

We are a growing group of ventures under one parent company, with two flagship businesses at the core:

RemoteOffice: helping global clients build and manage high‑performing remote teams ( https://remoteoffice.io )ShiftAI: delivering voice‑first AI agents that transform how companies work ( https://theshift.ai )

Together, these businesses are redefining the future of work by combining human talent with AI‑powered automation.

Who You Are (and Who You Are Not)

• You’re not just chasing a job; you’re looking for a mission.
• If “just enough” is your standard, this isn’t the place for you.

You are someone who:

• Sees the organization’s goals as your own and is ready to grow with us for the long term.
• Thrives in dynamic environments, switching between strategy and execution with ease.
• Builds and documents client journeys that inspire confidence and loyalty.
• Leads with initiative and foresight, without waiting for instructions.

This is your chance to anchor yourself at the heart of two fast‑growing businesses: Remote Office (global talent management) and Shift AI (AI automation agents).

Role Overview

• As Service Delivery Consultant, you will report directly to the CEO and take ownership of client experience, delivery processes, and brand elevation.
• At Remote Office, you will orchestrate seamless service between clients and remote talent teams.
• At Shift AI, you will drive customer experience, manage AI agent deployments, oversee developer collaboration, and design product enhancement programs that keep clients ahead of the curve.

Key Responsibilities

Client & Experience Leadership

• Be the main point of contact for clients, ensuring their needs are understood and addressed.
• Design and refine the full client journey, from onboarding to long‑term engagement.
• Strengthen brand presence by ensuring high‑quality, consistent delivery.

Project & Service Delivery

• Run delivery operations across agile tools such as ClickUp, Jira, and HubSpot.
• For Remote Office: manage sprints, monitor productivity, and align talent with client goals.
• For Shift AI: oversee AI agent deployments, manage developer handovers, and ensure smooth delivery of updates.

Proactive Client Programs

• Create and manage enhancement programs for clients using Shift AI agents.
• Create feedback loops that continuously improve services and strengthen client relationships.

Business Alignment & Growth

• Act as the voice of delivery at the leadership table, providing insights directly to the CEO.
• Make strategic decisions that protect and grow the organization’s long‑term interests.
• Collaborate with HR, Talent Acquisition, and Development teams to align client outcomes with business growth.

What We’re Looking For

Experience & Skills

• 5+ years in service delivery, client success, or consulting in SaaS, digital, or professional services.
• Strong background in managing distributed teams and full digital product cycles.
• Skilled with agile project management tools such as ClickUp and Jira.
• Exceptional communication skills, both written and verbal at a native level.
• Ability to balance structured processes with entrepreneurial agility.

Mindset & Attributes

• Committed to growing with the business, not just filling a role.
• Self‑starter who works independently but knows when to collaborate.
• Kind at heart and values people as much as performance.
• Comfortable in ambiguous, fast‑moving environments.
• Passionate about client experience and continuous improvement.
• Approaches the business with an entrepreneurial mindset.

What We Offer

• A flexible remote‑first culture operating in the Brisbane time zone (10 AM to 6 PM AEST, weekends: Saturday and Sunday).
• The chance to work across two pioneering businesses: Remote Office and Shift AI.
• Influence over processes, client journeys, and delivery standards at a leadership level.
• A career path with room to scale, both in impact and personal growth.
• Competitive salary, negotiable for the right candidate.

Before You Apply

This is not a stop‑gap role. We are investing in long‑term leadership, and we want someone equally committed to the organization’s future.

If this resonates, send your CV and a short note on why you’re the right fit and what success in this role looks like to you.