Remote Chat Support Specialist — Multitask & Problem Solver

Peak Outsourcing; Polska; Hybrid; PLN 45,000 - 78,000; Full time

Job summary

Peak Outsourcing in Poland is seeking a customer support specialist to manage multiple live chats, resolve inquiries, and guide customers to share contact details. You will follow scripts and use canned messages to ensure consistent responses during shifts, including weekends.

The role requires strong English communication, detail-orientation, and the ability to multitask with reliable home-office equipment. Onsite work may be required occasionally, with a proactive, self-motivated approach.

Qualifications

• Candidate must possess a Vocational Diploma/Short Course Certificate, in any field.
• Good English communication skills.
• Willing to work on shifting schedules including weekends and holidays.
• Preferably with good computer knowledge and skills.
• Excellent English spelling and grammar.
• Own a personal computer/laptop with reliable internet for WFH setup.
• Willing to work onsite whenever needed.
• Positive and self-motivated.

Responsibilities

• Handle multiple live chats with customers to assist inquiries.
• Understand the main concerns of customers and respond accordingly.
• Use the appropriate scripts and canned messages to guide conversations.

Skills

Detail-oriented

Problem Solving

Tech-savvy

Multitasking

Typing speed 35 WPM

Self-starter

English communication

Education

Vocational Diploma/Short Course Certificate

Tools

Personal computer

Reliable internet

Job description

Peak Outsourcing in Poland is seeking a customer support specialist to manage multiple live chats, resolve inquiries, and guide customers to share contact details. You will follow scripts and use canned messages to ensure consistent responses during shifts, including weekends.

The role requires strong English communication, detail-orientation, and the ability to multitask with reliable home-office equipment. Onsite work may be required occasionally, with a proactive, self-motivated approach.