SaaS Client Support Specialist (PT, Poland)
Optro
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Benefits offered by this job
Job summary
Optro is seeking a Client Support Specialist to join the team on working PT hours. You will be the frontline helping clients with technical questions, guiding them through the platform, and ensuring an exceptional experience.
You’ll interact via email, live chat, and video sessions, while collaborating with engineering and product teams to drive continuous improvement. The role requires 3+ years in SaaS/Tier 1 support, strong English communication, and the ability to work 9 AM–6 PM PT shifts
Qualifications
- 3+ years SaaS/Tech Tier 1 customer support experience.
- Excellent English communication skills (C1).
- Ability to diagnose and troubleshoot technical issues with empathy.
Responsibilities
- Respond to client issues via email, live chat, and scheduled video sessions.
- Learn the Optro platform to guide users on features and functionality.
- Collaborate with engineering and product teams to relay client feedback and drive improvements.
- Leverage AI tools and internal knowledge bases to draft responses and identify issues.
- Proactively identify trends in feedback and suggest client experience improvements.
Skills
Education
Tools
Job description
Optro is seeking a Client Support Specialist to join the team on working PT hours. You will be the frontline helping clients with technical questions, guiding them through the platform, and ensuring an exceptional experience.
You’ll interact via email, live chat, and video sessions, while collaborating with engineering and product teams to drive continuous improvement. The role requires 3+ years in SaaS/Tier 1 support, strong English communication, and the ability to work 9 AM–6 PM PT shifts
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