Remote IT Service Desk | Multilingual Support Analyst

Arche Consulting Sp. z o.o.; Kraków; Hybrid; PLN 48,000 - 72,000; Full time

Benefits offered by this job

Performance-based bonus

Employee referral rewards

Private medical package with family

Sports & fitness subsidy

Well-being programs

ZFŚS social benefits fund

Full IT equipment provided for remote

Job summary

Arche Consulting Sp. z o.o. is seeking a multilingual Service Desk specialist to deliver first-line support across phone, portal, and email channels. You will log, track, and resolve incidents, keeping users informed and escalating when needed.

The role requires 1+ year of remote IT support experience, familiarity with ticketing systems, and basic networking knowledge. Hybrid/remote work in Poland, with private medical coverage and career development opportunities.

Qualifications

• Fluency in English, French and Polish at least B2 level for business communication.
• 1+ year hands-on experience in remote Service Desk / Technical Support.
• Familiarity with mobile devices (iOS, Android) and enterprise IT environments.
• Experience with ticketing and incident-management procedures.
• Foundational networking, VPN, patching, and endpoint security knowledge.
• Willingness to work daytime shifts and in a hybrid/remote Poland model.

Responsibilities

• Provide first-line technical support via Service Desk channels (phone, portal, email).
• Register, update, and manage incidents in ticketing tools with documentation.
• Inform end users on ticket status and drive resolution.
• Troubleshoot issues or escalate per SOPs.
• Meet and sustain agreed SLAs.
• Handle inquiries with professional customer service and maintain privacy standards.
• Utilize IT equipment provided for remote work and participate in learning platforms.

Skills

English

French

Polish

Tools

Ticketing systems

Job description

Arche Consulting Sp. z o.o. is seeking a multilingual Service Desk specialist to deliver first-line support across phone, portal, and email channels. You will log, track, and resolve incidents, keeping users informed and escalating when needed.

The role requires 1+ year of remote IT support experience, familiarity with ticketing systems, and basic networking knowledge. Hybrid/remote work in Poland, with private medical coverage and career development opportunities.