Phone Support Specialist — Remote & Flexible Hours

Revolut Ltd; Polska; Hybrid; PLN 69,000 - 83,000; Full time

Benefits offered by this job

Work from home flexibility

Revolut Metal subscription

Year-round company events

Job summary

Revolut Ltd in Poland is seeking a Phone Support Specialist to deliver outstanding service across in-app chat and phone calls. You will be part of our Customer Support team, ensuring secure, smooth experiences for millions of users.

The role may include night and weekend shifts with full compensation as part of our 24/7 coverage, and offers flexibility to work from home, in the office, or abroad. You will collaborate with international teams to resolve issues.

Qualifications

• Fluency in English at a high level.
• At least 18 months of phone support experience in English.
• Bachelor's degree or provisional certificate.
• Ability to explain complex issues clearly.
• Strong writing, analytical and IT skills.
• Independent, proactive problem-solving.
• Excellent attention to detail and empathy.
• Ability to multitask across platforms.
• Self-motivated with team player attitude.

Responsibilities

• Provide outstanding customer experience via in-app chat and phone.
• Represent Revolut with professionalism at all times.
• Collaborate with international teams to resolve customer disruptions.

Skills

Fluency in English (C1+)

Phone support experience

Excellent writing

Analytical skills

IT literacy

Empathy and customer focus

Education

Bachelor's degree

Job description

Revolut Ltd in Poland is seeking a Phone Support Specialist to deliver outstanding service across in-app chat and phone calls. You will be part of our Customer Support team, ensuring secure, smooth experiences for millions of users.

The role may include night and weekend shifts with full compensation as part of our 24/7 coverage, and offers flexibility to work from home, in the office, or abroad. You will collaborate with international teams to resolve issues.