Remote-Friendly Customer Support Specialist - SaaS

SmartRecruiters Inc; Polska; Hybrid; PLN 90,000 - 120,000; Full time

Job summary

SmartRecruiters Inc. is seeking a Customer Support Representative to join a fast-growing team in Poland. You will engage with global customers, resolve issues, and educate users on best practices of the SmartRecruiters platform.

The role focuses on delivering exceptional support, driving customer satisfaction, and collaborating with product, engineering, and services teams. Day shift is 9am–5pm, with opportunities to lead projects in the support domain and promote SmartRecruiters culture.

Qualifications

• Bachelor's degree or at least 2 years of relevant work experience.
• Excellent English with high accuracy in spelling and grammar.
• Experience in enterprise SAAS customer support.
• Strong computer and data analytics skills.
• Proficiency in HTML, CSS and API knowledge is a must.
• Ability to interact professionally with a diverse customer base.

Responsibilities

• Interact daily with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed.
• Provide exceptional customer support for our global clients.
• Educate and advise customers on standards, tips, and solutions for using SmartRecruiters.
• Drive high levels of customer satisfaction.
• Identify, test, and call out technical issues.
• Collaborate with product management, engineering, and professional services teams to make customers successful.
• Lead various projects in the support and services domain.
• Be an ambassador for SmartRecruiters and its culture.

Skills

Customer support

Enterprise SAAS

English proficiency

Communication

Data analytics

French (asset)

Tech-savvy

Education

Bachelor's degree

Tools

HTML

CSS

API

Job description

SmartRecruiters Inc. is seeking a Customer Support Representative to join a fast-growing team in Poland. You will engage with global customers, resolve issues, and educate users on best practices of the SmartRecruiters platform.

The role focuses on delivering exceptional support, driving customer satisfaction, and collaborating with product, engineering, and services teams. Day shift is 9am–5pm, with opportunities to lead projects in the support domain and promote SmartRecruiters culture.