Polish-Speaking Customer Support Associate (Hybrid, Krakow)

TP; Kraków; Hybrid; PLN 43,000 - 45,000; Part time

Benefits offered by this job

Hybrid work from Kraków

Salary 31.40-33.00 PLN gross/h

Introductory onboarding

Job summary

TP in Kraków is seeking a Customer Support Associate with Polish to deliver exceptional service via email, chat and phone to high-profile clients of internet-based search and video-sharing platforms.

You will troubleshoot, resolve inquiries, and help customers overcome objections while maintaining high quality. The role offers hybrid work from Kraków and a flexible schedule to suit availability.

Qualifications

• Fluency in written and spoken Polish.
• Intermediate level of written and verbal English.
• Experience in call center or customer service industry.
• Good analytical and organizational skills.
• High school diploma or equivalent.
• Experience or educational background in the online advertising or marketing field is a plus.

Responsibilities

• Provide high-quality online customer service via email, chat, and phone.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.

Skills

Polish

English

Customer service experience

Analytical skills

Organizational skills

Education

High school diploma

Experience or education in online advertising or marketing

Job description

TP in Kraków is seeking a Customer Support Associate with Polish to deliver exceptional service via email, chat and phone to high-profile clients of internet-based search and video-sharing platforms.

You will troubleshoot, resolve inquiries, and help customers overcome objections while maintaining high quality. The role offers hybrid work from Kraków and a flexible schedule to suit availability.