Remote APAC SaaS Support Specialist

Circle; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Equity grants

35 days PTO

Remote-first

Company retreats

Job summary

Circle is hiring for a fully remote, full-time Customer Support role. You will respond to open inquiries, solve complex problems, and work with customers across the globe to find the best solutions.

The team is 30+ strong, async, and time-zone aware, with global collaboration tools and a focus on growth. We seek individuals with 3+ years in technical SaaS support, excellent English, strong communication, and a startup mindset.

Qualifications

• English at CEFR level C2/ILR level 5.
• 3+ years in a technical support role, ideally SaaS.
• Strong written and verbal communication skills.
• Excited to be in a startup with traction and have a voice in product development.
• Able to understand and implement technical workflows quickly.
• Love helping customers and solving problems.
• Team player in a collaborative work environment.
• Eager to learn about new product developments.

Responsibilities

• Prioritize customer issues across our email channels.
• Ramp up during onboarding and provide hands-on support for Circle Plus communities.
• Become an expert on the Circle product and admin tool.
• Advise creators on practical solutions as they launch and build communities.
• Troubleshoot issues across desktop/mobile browsers, apps, and integrations.
• Escalate feedback to inform product improvements.
• Collaborate with engineers and designers to troubleshoot live stream, payments, notifications, events, and member management.
• Identify trends from inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.

Skills

English Proficiency

Technical Support

SaaS Experience

Communication Skills

Team Player

Tools

Zendesk

Notion

Slack

Job description

Circle is hiring for a fully remote, full-time Customer Support role. You will respond to open inquiries, solve complex problems, and work with customers across the globe to find the best solutions.

The team is 30+ strong, async, and time-zone aware, with global collaboration tools and a focus on growth. We seek individuals with 3+ years in technical SaaS support, excellent English, strong communication, and a startup mindset.