SaaS Customer Support Specialist — Remote-Friendly

SmartRecruiters; Kraków; On-site; PLN 42,000 - 54,000; Full time

Job summary

SmartRecruiters, a Recruiting AI company, seeks a Customer Support Representative to empower customers and drive adoption of our hiring platform. You will answer questions, resolve issues, and educate users to help them succeed with our SaaS solutions.

Join a fast-growing team with a day shift (9am–5pm) and become an ambassador for our culture while collaborating with product, engineering, and services teams to deliver outstanding support.

Qualifications

• Bachelor's degree or at least 2 years of relevant work experience.
• Ability to interact and communicate professionally and confidently with a diverse customer base.
• Customer support/call center experience, preferably in the Enterprise SAAS space.
• Excellent computer and data analytics skills.
• HTML, CSS and API knowledge is a must.
• Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations.
• A passion for technology and a drive to change the world.
• Positive, energetic, can-do attitude.
• Excellent English skill is a must; must have a high degree of accuracy in both spelling and grammar.
• Any other European language, and especially french, would be an asset

Responsibilities

• Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed
• Provide exceptional customer support for our global clients
• Educate and advise customers on standards, tips, and solutions for using SmartRecruiters
• Drive high levels of customer satisfaction
• Identify, test, and call out technical issues
• Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful
• Get involved and lead various projects in the support and services domain
• Be an ambassador for SmartRecruiters and its culture

Job description

SmartRecruiters, a Recruiting AI company, seeks a Customer Support Representative to empower customers and drive adoption of our hiring platform. You will answer questions, resolve issues, and educate users to help them succeed with our SaaS solutions.

Join a fast-growing team with a day shift (9am–5pm) and become an ambassador for our culture while collaborating with product, engineering, and services teams to deliver outstanding support.