Global Application Support Engineer (US/APAC Rotations)
HeadHR
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Job summary
HeadHR is seeking a skilled Technical Support Specialist to assist clients across US and Asia-Pacific time zones. You will diagnose issues, communicate directly with international clients and support trading technology platforms.
During onboarding you’ll learn processes and systems, then join a rotating shift covering US and AP hours. Fluency in English and strong problem solving are essential in a fast-paced fintech environment.
Qualifications
- Experience in Technical Support, Application Support or a similar technical role.
- Solid experience with MS Windows environments.
- Experience with scripting languages.
- Practical SQL experience or willingness to develop it.
- Fluent English and confidence communicating directly with international clients.
- Enjoyment of troubleshooting and finding root causes.
- Analytical, detail-oriented and self-motivated approach.
- Ability to work independently and manage several tasks in a dynamic environment.
- Comfort working afternoon/evening and night shifts.
- Interest in technology and curiosity about financial technology and electronic trading.
Responsibilities
- technical troubleshooting
- direct client communication
- application support
- client onboarding
- project coordination
- production issue investigation
- process and efficiency improvements
Skills
Education
Job description
HeadHR is seeking a skilled Technical Support Specialist to assist clients across US and Asia-Pacific time zones. You will diagnose issues, communicate directly with international clients and support trading technology platforms.
During onboarding you’ll learn processes and systems, then join a rotating shift covering US and AP hours. Fluency in English and strong problem solving are essential in a fast-paced fintech environment.
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