Remote AI SaaS Support Specialist

Coinscapture; Polska; Hybrid; PLN 163,000 - 249,000; Full time

Job summary

ElevenLabs is seeking a Customer Support Specialist to rapidly resolve tickets and deliver empathetic, technical assistance for SaaS customers. You’ll troubleshoot API and browser-related issues, contribute to our knowledge base, and serve as a bridge between users and the team.

This fully remote role supports international collaboration and a strong AI-driven culture. Ideal candidates have 2–3 years in technical SaaS support, experience in startups with remote teams, and a passion for AI.

Qualifications

• 2-3 years experience in technical customer support in SaaS or high-growth technology company.
• Experience working in a start-up with international teams in a remote setting.
• Experience troubleshooting technical issues related to APIs or browser errors.
• A detail-oriented mindset with a focus on delivering high-quality work.
• Autonomous and execution-focused mindset.
• General interest in AI and technology; extra points if you are an ElevenLabs user.

Responsibilities

• Rapidly and effectively respond to customer support tickets, ensuring a smooth experience.
• Apply technical knowledge to troubleshoot issues and provide clear, user-friendly solutions.
• Keep documentation and help-center articles current, and act as the liaison between customers and the team.
• Help maintain a safe, respectful environment and contribute to content moderation as needed.

Job description

ElevenLabs is seeking a Customer Support Specialist to rapidly resolve tickets and deliver empathetic, technical assistance for SaaS customers. You’ll troubleshoot API and browser-related issues, contribute to our knowledge base, and serve as a bridge between users and the team.

This fully remote role supports international collaboration and a strong AI-driven culture. Ideal candidates have 2–3 years in technical SaaS support, experience in startups with remote teams, and a passion for AI.