Regional HR Operations Lead – Europe

Atlas HXM; Poland; On-site; PLN 391,000 - 586,000; Full time

Benefits offered by this job

Flexible PTO

Parental leave program

Growth and development opportunities

Diversity and inclusion

Job summary

Atlas HXM seeks an experienced Regional HR Lead to oversee HR operations across multiple European countries. You will manage service delivery, escalations, and compliance while partnering with internal teams and external vendors to ensure scalable, high-quality HR support for employees and managers.

The role requires hands-on leadership, strong knowledge of regional employment laws, and 7+ years in HR operations. English fluency is essential; additional regional languages are a plus.

Qualifications

• 7+ years of experience in HR operations or HR service delivery, including multi-country scope.
• Experience leading HR service delivery teams and managing escalations.
• Strong knowledge of regional employment laws and HR compliance requirements.
• Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience).
• Fluency in English; additional regional language(s) preferred.

Responsibilities

• Oversee end-to-end HR service delivery across assigned countries, ensuring SLAs and operating model adherence.
• Serve as primary escalation point for complex, high-risk HR matters and coordinate with clients.
• Drive compliance with country-specific employment laws and internal HR policies.
• Mentor a team of Employee Relationship Consultants and guide on policy interpretation.
• Standardize HR processes across countries and drive transformation to scale service delivery.
• Collaborate with Shared Services, Payroll, Legal, and Finance to ensure compliant execution of HR processes.
• Represent HR Service Delivery in client discussions and report on performance to leadership.
• Maintain audit-ready records and enforce data privacy and confidentiality.

Skills

HR operations

Multi-country delivery

Escalation management

Compliance

Process standardization

Education

Bachelor's degree in Business, Human Resources, or related field

Tools

HRIS

ServiceNow

Workday

Zendesk

Salesforce

Job description

Atlas HXM seeks an experienced Regional HR Lead to oversee HR operations across multiple European countries. You will manage service delivery, escalations, and compliance while partnering with internal teams and external vendors to ensure scalable, high-quality HR support for employees and managers.

The role requires hands-on leadership, strong knowledge of regional employment laws, and 7+ years in HR operations. English fluency is essential; additional regional languages are a plus.