HR Operations Lead– Europe (HRSD Operations Lead)

Atlas HXM; Poland; On-site; PLN 391,000 - 586,000; Full time

Benefits offered by this job

Flexible PTO

Parental leave program

Growth and development opportunities

Diversity and inclusion

Job summary

Atlas HXM seeks an experienced Regional HR Lead to oversee HR operations across multiple European countries. You will manage service delivery, escalations, and compliance while partnering with internal teams and external vendors to ensure scalable, high-quality HR support for employees and managers.

The role requires hands-on leadership, strong knowledge of regional employment laws, and 7+ years in HR operations. English fluency is essential; additional regional languages are a plus.

Qualifications

• 7+ years of experience in HR operations or HR service delivery, including multi-country scope.
• Experience leading HR service delivery teams and managing escalations.
• Strong knowledge of regional employment laws and HR compliance requirements.
• Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience).
• Fluency in English; additional regional language(s) preferred.

Responsibilities

• Oversee end-to-end HR service delivery across assigned countries, ensuring SLAs and operating model adherence.
• Serve as primary escalation point for complex, high-risk HR matters and coordinate with clients.
• Drive compliance with country-specific employment laws and internal HR policies.
• Mentor a team of Employee Relationship Consultants and guide on policy interpretation.
• Standardize HR processes across countries and drive transformation to scale service delivery.
• Collaborate with Shared Services, Payroll, Legal, and Finance to ensure compliant execution of HR processes.
• Represent HR Service Delivery in client discussions and report on performance to leadership.
• Maintain audit-ready records and enforce data privacy and confidentiality.

Skills

HR operations

Multi-country delivery

Escalation management

Compliance

Process standardization

Education

Bachelor's degree in Business, Human Resources, or related field

Tools

HRIS

ServiceNow

Workday

Zendesk

Salesforce

Job description

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.

As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People.

The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are.

We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.

About the Role

We are seeking an experienced and strategic Regional HR Lead to support our clients. The role will oversee day-to-day HR operations across multiple countries within the assigned countries in Europe. This role owns regional service delivery performance, escalations, compliance, and continuous improvement, ensuring timely, accurate, and high-quality support for employees and managers.

The successful candidate will blend deep HR expertise with strong people, customer service, and transformation skills. They will partner closely with internal teams (HR, Payroll, Shared Services, Legal, Finance) and external vendors to deliver consistent, compliant, and scalable service consistent, compliant, and scalable service delivery.

This role is a hands-on, individual contributor who can proactively address complex issues while standardizing processes across diverse jurisdictions.

Key Responsibilities

Regional HR Service Delivery Oversight & Execution Governance

• Assist in oversight end-to-end HR service delivery operations across assigned countries, ensuring adherence to SLAs, service catalog, and operating model
• Ensure HR cases and lifecycle actions are supported by documented approvals, audit trails, and system records

Escalation Ownership, Decision Authority & External Engagement

• Act as the primary and first line escalation point for complex, sensitive, or high-risk HR matters
• Engage directly with WSEs (Workers) and Clients to investigate issues, provide guidance, and communicate resolutions
• Conduct case review and risk assessment, determining appropriate resolution actions in alignment with policy and legal requirements
• Ensure all escalations are fully documented, including facts, analysis, decision rationale, actions taken, and final resolution

Regional Compliance & Risk Management

• Drive compliance with country-specific employment laws, statutory requirements, and internal HR policies across the region
• Validate that HR lifecycle activities (e.g., hires, changes, terminations) are executed in compliance with local regulations and contractual obligations

Team Mentorship, Performance Management & Capability Building

• Mentor a team of Employee Relationship Consultants, ensuring clarity of roles, responsibilities, and expectations
• Provide guidance on complex case handling, policy interpretation, and compliance application

Operational Excellence, Process Standardization & Transformation

• Standardize HR processes across countries by defining and enforcing consistent workflows, controls, and documentation requirements
• Identify and implement process improvements to reduce variability, increase efficiency, and minimize risk
• Lead or support transformation initiatives to scale HR service delivery and improve employee and client experience

Cross-Functional Coordination & Dependency Management

• Partner with Shared Services (Tier 1 / 1.5) to ensure proper intake, triage, and escalation of HR cases
• Collaborate with Payroll, Benefits, Legal, and Finance to ensure accurate and compliant execution of HR processes
• Act as a key point of contact for Worksite employees and Clients on complex HR matters requiring advanced support
• Support relationships with regional vendors (e.g., benefits providers, local partners), where applicable
• Monitor vendor performance against SLAs, accuracy standards, and compliance requirements
• Represent HR Service Delivery in client-facing discussions, including escalations, service reviews, and issue resolution
• Communicate service performance, risks, and improvement initiatives to senior leadership and stakeholders

Controls, Documentation & Audit Readiness

• Ensure all HR processes are supported by current SOPs, knowledge articles, and control documentation
• Maintain audit-ready records for HR cases, lifecycle actions, and compliance activities
• Enforce data privacy and confidentiality requirements (e.g., GDPR where applicable)

Qualifications & Experience

Required

• 7+ years of experience in HR operations or HR service delivery, including multi-country scope.
• This role is responsible for Armenia, Austria, Bulgaria, the Czech Republic, Estonia, France, Georgia, Hungary, Latvia, Lithuania, Moldova, Poland, Romania, Serbia, Slovakia, Slovenia, and Ukraine
• Demonstrated experience leading HR service delivery teams and managing escalations
• Strong knowledge of regional employment laws and HR compliance requirements
• Proven experience managing case operations with defined KPIs and SLAs
• Experience operating in a matrixed, cross-functional environment
• Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience)
• Fluency in English; additional regional language(s) preferred

Preferred

• Experience in shared services, EOR, or global HR operating models
• Familiarity with HRIS and case management platforms (e.g., ServiceNow, Workday, Zendesk, Salesforce)
• Experience leading HR transformation, automation, or system implementations
• Professional certification (e.g., CIPD, SHRM, PHR/SPHR)

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

What We Offer

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off and a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

Atlas Technology Solutions, Inc. (Atlas HXM) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Atlas HXM is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Atlas HXM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Atlas HXM will not tolerate discrimination or harassment based on any of these characteristics.

Atlas HXM encourages applicants of all ages.

Atlas HXM will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.

Hiring decisions are based upon Atlas HXM’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.

This role will be subject to a background check under local law after an employment offer has been made.

Employment may be subject to results.

In addition, references may be requested at the final stage of the process.

Atlas HXM will only email candidates from an “@atlashxm.com” email address. Candidates should ignore communications purporting to be from Atlas HXM that originate from any other email address. Atlas HXM will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas HXM.